Allison Arzola
Bayonne,NJ
Summary
Proactive and people-focused Assistant Manager with over 9 years of progressive experience in customer service, retail operations, and team development. Adept at supporting HR functions including hiring, onboarding, and performance management. Excels in fast-paced environments by balancing operational demands with a strong focus on customer satisfaction and team success. Seeking to contribute administrative, operations, and client-facing skills in an assistant or coordinator role across retail and corporate settings.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Operations
Madewell
Hoboken, New Jersey
08.2022 - Current
- Oversee daily store operations, staffing, and sales strategies in a high-traffic retail environment.
- Support hiring, training, and onboarding of new employees to ensure optimal staffing levels.
- Create and manage team schedules to maximize productivity and adhere to labor budgets.
- Deliver exceptional customer service and empower team members to drive sales.
- Developed a system for tracking inventory and ordering supplies as needed.
Assistant Manager
American Eagle & Aerie
Staten Island, New York
11.2019 - 04.2022
- Led the intimate apparel department, providing personalized bra fittings and product expertise.
- Focused on talent acquisition, developing new hires, and maintaining a high-performing team.
- Conducted regular performance reviews and development plans for team members.
- Boosted sales through visual merchandising and a client-first approach.
Assistant Manager
Motherhood maternity
Elizabeth, New Jersey
08.2014 - 11.2019
- Managed store operations including inventory control, team scheduling, and customer relations.
- Supported district leaders with hiring, coaching, and retention efforts.
- Implemented sales tactics that improved customer engagement and store profitability.
- Maintained compliance with company policies and enhanced team efficiency.
Education
High School Diploma -
William L Dickinson
Jersey City, NJ06-2011
Skills
- Retail & Store Operations
- Administrative Support
- Customer Service Excellence
- Staff Recruiting & Onboarding
- Performance Coaching
- Scheduling & Labor Management
- Inventory Control
- Microsoft Office Suite & POS Systems
- Cross-Functional Team Collaboration
References
References available upon request.
Timeline
Assistant Manager of Operations
Madewell
08.2022 - Current
Assistant Manager
American Eagle & Aerie
11.2019 - 04.2022
Assistant Manager
Motherhood maternity
08.2014 - 11.2019
High School Diploma -
William L Dickinson