Janitza Gonzalez
Montgomery Village,MD
Summary
Dedicated and versatile professional with experience in operations, management, sales, customer service, administration, and team leadership. Known for taking initiative, solving problems, adapting quickly, and consistently exceeding expectations in fast-paced environments A dependable and results-driven team member who brings strong communication, attention to detail, accountability, and a genuine commitment to helping organizations grow and succeed.
Overview
2
2
Languages
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Assistant Manager
AT&T
Rockville, Maryland
06.2025 - Current
- Led team meetings to discuss performance and share best practices.
- Resolved customer inquiries and issues effectively to maintain satisfaction.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Operational Manager
The Maids
Frederick, MD
03.2022 - 05.2025
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Managed the daily operations of a team of 20 employees.
- Provided leadership support during times of change or crisis management situations.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Salon Manager
Sugaring Nyc
Miami, FL
05.2020 - 02.2022
- Led, coached, and supported salon staff to improve productivity, service quality, sales performance, and overall team engagement.
- Drove sales through consultative client interactions, service recommendations, product education, upselling, and rebooking strategies.
- Managed daily salon operations, ensuring efficient workflow, exceptional client service, and adherence to company standards.
- Addressed customer problems quickly and according to service standards.
Education
Accelerated Esthetics Program
The Institute of Epidermal Sciences
06.2026 - 01.2027
Skills
- Retail & Store Operations
- Team Leadership & Staff Development
- Emotional Intelligence
- Sales & Revenue Growth
- Client Experience & Customer Loyalty
- Performance Management
- Accountability & Ownership
- Clear Communication
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Accelerated Esthetics Program
The Institute of Epidermal Sciences
06.2026 - 01.2027
Assistant Manager
AT&T
06.2025 - Current
Operational Manager
The Maids
03.2022 - 05.2025
Salon Manager
Sugaring Nyc
05.2020 - 02.2022