Allison Bantz
Balsam Lake,WI
Summary
Dynamic and detail-oriented professional with a proven track record at Pillar Bank, excelling in cash handling and customer relationship development. Recognized for delivering exceptional service, fostering client loyalty, and resolving issues efficiently. Adept at maintaining confidentiality and enhancing customer experiences through active listening and empathy.
Overview
12
12
years of professional experience
Work History
Universal Bank Teller
Pillar Bank
Balsam Lake, WI
03.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Pharmacy Technician
Balsam Lake Pharmacy
Balsam Lake, WI
04.2019 - 02.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Nursing Assistant
Northfield Retirement Community
Northfield, MN
03.2015 - 04.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
Office Assistant
Jeff Belzers Chevrolet Dodge Ram Kia
Lakeville, MN
06.2013 - 03.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Education
Merchandising And Sales, Business Technology
Dakota County Technical College
Rosemount, MNRequired Courses
Northfield High School
Northfield, MN06.1993
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Relationship building
- Fraud detection
- Phone etiquette
- Approachable
- Positive
- Exceptional customer service
Timeline
Universal Bank Teller
Pillar Bank
03.2023 - Current
Pharmacy Technician
Balsam Lake Pharmacy
04.2019 - 02.2023
Certified Nursing Assistant
Northfield Retirement Community
03.2015 - 04.2019
Office Assistant
Jeff Belzers Chevrolet Dodge Ram Kia
06.2013 - 03.2019
Merchandising And Sales, Business Technology
Dakota County Technical College
Required Courses
Northfield High School