Dynamic and results-oriented professional with 22 years of experience in retail banking, customer service, and operations management. Proven track record of promoting banking products, ensuring compliance with operational policies, and enhancing customer service. Skilled in processing transactions, deterring fraud, and providing ongoing training to associates. Adept at managing cash operations and freight flow, with a keen eye for detail and accuracy. Strong communication and multitasking abilities, coupled with a focus on maintaining high levels of customer satisfaction. Committed to driving operational excellence and fostering positive customer relations.