Summary
Overview
Work History
Education
Skills
References
Timeline
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Michelle Guidry

Sherwood,AR

Summary

I'm an experienced banking professional with superior attention to detail and highly ethical nature. I'm dedicated to maintaining optimal security and customer satisfaction while getting to know every single customer I have. I'm a stellar team player with strong organizational skills and I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Teller Supervisor/Universal Banker

Lakeside Bank
09.2021 - 04.2024
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Examined tellers' reports of daily transactions for accuracy.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Supervised Teller line making sure work was done correctly and customer service was top notch.

Universal Banker/Head Vault Teller

JD Bank
04.2018 - 09.2021
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced staff and vault at end of day and secured money in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.

Church Accountant

New Life Tabernacle
01.2008 - 04.2018
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported monthly expense variances and explanations.

Secretary

Metal Outlet
10.2009 - 04.2012
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Banking

Community Banker University
ICBA-online

High School Diploma -

Jennings High School
Jennings, LA
05.2009

Skills

  • Staff Management
  • Change Orders
  • Teller Trainer
  • Safe Deposit Box Oversight
  • Product and Service Sales
  • Customer Relationship Management
  • Cash Supply Orders
  • Identity Verification
  • Secure Bank Vaults
  • Customer Engagement
  • Bank Secrecy Act
  • Resolving Customer Issues
  • Cash Auditing
  • Manage Customer Accounts
  • Team Cooperation
  • Balance Verification and Reconciliation
  • Transaction Error Identification

References

Aimee Gilmore,manager at Lakeside Bank,MossBluff Location-(337)502-4845

Cyndi Mire,manager at JD Bank, Moss Bluff Location-(337)855-4488

Veronica Comeaux,manager at JD Bank,Welsh Location-(337)734-5555

Timeline

Teller Supervisor/Universal Banker

Lakeside Bank
09.2021 - 04.2024

Universal Banker/Head Vault Teller

JD Bank
04.2018 - 09.2021

Secretary

Metal Outlet
10.2009 - 04.2012

Church Accountant

New Life Tabernacle
01.2008 - 04.2018

Banking

Community Banker University

High School Diploma -

Jennings High School

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Michelle Guidry