Allison Bench
Riverdale
Summary
Service desk agent with several years of inside and field experience analyzing and solving challenging it issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Service desk associate/cashier
Walmart
Ogden
03.2025 - Current
- Assisting customers with financial transactions.
- Assisted customers with product inquiries and troubleshooting steps.
- Delivering front end customer service, assisting customers, and maintaining cleanliness.
Service desk associate/cashier
Walmart
Logan
12.2020 - Current
- Delivered front end customer service, assisted customers, and maintained cleanliness to enhance shopping experience.
- Assisted customers with financial transactions, ensuring accuracy and efficiency.
- Assisted customers with product inquiries and provided troubleshooting steps to resolve issues.
Team Leader
Plato's Closet
Logan
07.2022 - 03.2023
- Supervised cashiers' schedules to ensure adequate coverage during peak hours.
- Trained new staff on store policies and customer service standards.
- Managed inventory levels and organized merchandise displays effectively.
- Provided front end customer service, addressing customer needs and organizing storage and inventory for efficient operations.
Cafeteria Worker
USU Dining Services
Logan
08.2019 - 03.2020
- Prepared and served meals to students and staff efficiently.
- Served food and assisted customers while maintaining cleanliness in dining areas.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated food service equipment following safety guidelines.
Customer Service
Clothesline Express
Tooele
03.2019 - 08.2019
- Emphasized fast, friendly customer service.
- Interacted with customers to take clothing orders and manage front desk operations.
- Provided customer service regarding payment processing issues.
- Delivered fast, friendly customer service to create a welcoming atmosphere for customers.
- Assisted in clothing production at the facility.
Student Sweeper
Tooele County School District
Tooele
08.2017 - 05.2019
- Executed janitorial duties, ensuring clean and hygienic environments for students and staff after school.
- Upheld cleanliness and organization of school grounds and facilities, contributing to a safe and welcoming atmosphere.
- Collaborated with staff to address maintenance and cleanliness concerns.
- Partnered with staff to promptly resolve maintenance and cleanliness issues, supporting overall facility functionality.
Education
Bachelor of Arts - Creative Writing
Weber State University
Ogden, Utah 08.2025 - 06.2026
Bachelor of Arts -
Utah State University
Logan, Utah 08.2019 - 12.2024
High school diploma -
Stansbury High School
Tooele, Utah 08.2015 - 05.2019
Skills
- Point of sale
- Cash handling
- Inventory management
- Customer service
- Excel
- Microsoft Word
- Team leadership
- Problem solving
- Empathy and patience
Languages
English
Timeline
Bachelor of Arts - Creative Writing
Weber State University
08.2025 - 06.2026
Service desk associate/cashier
Walmart
03.2025 - Current
Team Leader
Plato's Closet
07.2022 - 03.2023
Service desk associate/cashier
Walmart
12.2020 - Current
Bachelor of Arts -
Utah State University
08.2019 - 12.2024
Cafeteria Worker
USU Dining Services
08.2019 - 03.2020
Customer Service
Clothesline Express
03.2019 - 08.2019
Student Sweeper
Tooele County School District
08.2017 - 05.2019
High school diploma -
Stansbury High School
08.2015 - 05.2019