Allison Bertram
Pineville,NC
Summary
Qualified and dynamic professional working in both customer service and functional fitness. Leadership and marketing experience. Business growth through social media, community, business collaboration, and sales.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Coach/ Sales Leader
F45 Training
2023.03 - Current
- Lead group fitness classes and provide proper modifications.
- Manage incoming leads and membership sales.
- Manage social media account.
- Develop strong client relationships for sustained business growth and member satisfaction.
- Built professional relationships with local businesses to successfully boost reputation within the community.
- Developed and maintained knowledge of current sales and promotions.
Head Coach
Breaking Point Fitness/ CrossFit Ridge Ave
2017.12 - 2023.08
- Employee development and training.
- Personal training one-on-one.
- Perform initial assessments of new members.
- Manage social media account.
- Manage new member leads and follow-ups.
- Lead group CrossFit classes.
Client Service Representative
Blue Pearl Veterinary Specialty and Emergency Center
2020.09 - 2021.05
- Schedule and manage appointment calendar while maintaining the flow and organization of the front lobby.
- Obtain patient health history.
- Check patients out of hospital and take payments.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Key Leader
Lululemon
2013.11 - 2020.11
- Educate guests on product and company offerings.
- Interviewing and training potential and new team members
- Organize community events
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Personal training and nutrition (500-hour program) -
National Personal Training Institute
03.2012
Nutrition & Dietetics -
West Chester University
01.2011
Skills
- Customer service
- Functional Fitness
- Leadership
- Sales
- Business Development
- Social Media
Certification
- CrossFit Level 2 Trainer
- NPTI Personal Trainer
- Adult & Pediatric First Aid/CPR/AED (American Red Cross)
Timeline
Head Coach/ Sales Leader
F45 Training
2023.03 - Current
Client Service Representative
Blue Pearl Veterinary Specialty and Emergency Center
2020.09 - 2021.05
Head Coach
Breaking Point Fitness/ CrossFit Ridge Ave
2017.12 - 2023.08
Key Leader
Lululemon
2013.11 - 2020.11
Personal training and nutrition (500-hour program) -
National Personal Training Institute
Nutrition & Dietetics -
West Chester University