Experienced in clinical support, patient education, and customer engagement, with a proven ability to communicate complex medical concepts clearly and compassionately. Adept at building relationships, driving customer satisfaction, and achieving results.
Overview
8
8
years of professional experience
Work History
Customer Sales Associate
Anthropologie
04.2023 - 04.2024
Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
Resolved customer complaints professionally, fostering trust and loyalty among clientele.
Anatomy Lab Teaching Assistant
Lincoln Memorial University-DCOM
05.2021 - 08.2021
Prepare lab by setting up proper equipment and tools while showing respect for donors
Demonstrate dissection techniques and best practices to in-coming first-year medical students
Maintain organized records of dissections and equipment while keeping lab safe, clean and well stocked
Promote and maintain open and effective learning environment for students and faculty
Mentor students through small group lectures and provide study materials
Medical Scribe/X-ray Tech Assistant
Louisville Orthopedic Clinic
07.2016 - 07.2019
Prepare procedure room properly for physician, assist with any necessary task during procedure and sterilize room once completed.
Record and accurately document patient details such as chief complaint, review of symptoms, medical history, physical examination, and various test results
Improve clinic efficiency by decreasing physician electronic medical record workload, while also increasing doctor-patient interaction
Education
Master of Science - Anatomy
Lincoln Memorial University
Harrogate, TN
05.2020
Bachelor of Science - Human And Health Performance
University of Louisville
Louisville, KY
05.2016
Bachelor of Arts - Psychology
University of Louisville
Louisville, KY
05.2016
Skills
Medical Knowledge and terminology
Customer Service and Assistance
Team collaboration
Time Management and organization
Timeline
Customer Sales Associate
Anthropologie
04.2023 - 04.2024
Anatomy Lab Teaching Assistant
Lincoln Memorial University-DCOM
05.2021 - 08.2021
Medical Scribe/X-ray Tech Assistant
Louisville Orthopedic Clinic
07.2016 - 07.2019
Bachelor of Arts - Psychology
University of Louisville
Master of Science - Anatomy
Lincoln Memorial University
Bachelor of Science - Human And Health Performance
University of Louisville
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