Allison Bowers
Murphy USA
Dallas,TX
21
Years of experience
Dynamic Assistant Store Manager at Murphy USA with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in inventory management and staff supervision, I foster a collaborative environment that drives results. Successfully improved store efficiency and developed strong customer relationships, leading to increased repeat business.
Work History
Assistant Store Manager
1 Year 3 Months- Currently acting as the store manager.
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained new employees on operational procedures and customer engagement best practices.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting the store.
- Monitored inventory levels, reducing stock discrepancies through diligent tracking and reporting.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
Manager/Groomer
18 Years 8 Months- Streamlined appointment scheduling processes, improving efficiency and client satisfaction rates.
- Mentored junior staff in operational best practices, fostering a collaborative team environment.
- Oversaw inventory management, ensuring optimal stock levels of grooming products and supplies.
- Accomplished multiple tasks within established timeframes.
- Groomed pets to enhance appearance and ensure comfort, utilizing various grooming techniques and tools.
- Established trusting relationships with pet owners through effective communication and personalized service.
- Assessed individual pet needs to recommend appropriate grooming services tailored to specific breeds and conditions.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Mentored new groomers to enhance their skills and acclimate them to the salon environment.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Education
High School Diploma
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Inventory control
Store organization
Time management
Store opening and closing
Attention to detail
Staff supervision
Store operations
Stock management
POS systems
Employee scheduling
Upselling and cross selling
Display setup
Stock rotations
Cash auditing
Inventory management
Delegating work
Sales tracking
Inventory tracking and management
Timeline
Assistant Store Manager
Murphy USA
06.2025 - CurrentRead More
Manager/Groomer
The Grooming Place
05.2005 - 01.2024Read More
Grace Christian Academy
High School Diploma
Read More