Allison Brock
Columbus
Summary
Skilled in HIPAA compliance and customer service, I enhanced patient trust and streamlined operations at Central Ohio Urology Group. My expertise in insurance verification and scheduling, coupled with a proven ability to foster professional relationships, significantly contributed to a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Central Ohio Urology Group
11.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled scheduling for providers, imaging,procedures, lab work as well as referrals.
Patient Service Associate
Feridean Commons
02.2019 - 11.2023
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
Assistant
Cosmetics Company Store
02.2016 - 02.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate Degree In Nursing - Nursing Education
Columbus State Community College
Columbus, OHDiploma -
Highland High School
Marengo, OH05.2014
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling
Timeline
Patient Service Representative
Central Ohio Urology Group
11.2023 - Current
Patient Service Associate
Feridean Commons
02.2019 - 11.2023
Assistant
Cosmetics Company Store
02.2016 - 02.2019
Associate Degree In Nursing - Nursing Education
Columbus State Community College
Diploma -
Highland High School
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