Summary
Work History
Education
Skills
Accomplishments
Timeline
Overview
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Allison M. Burns

Rensselaer,New York

Summary

Experienced, outgoing bartender, with 20 years experience in the industry. Familiar with POS Systems. Seeking restaurant position with opportunities for advancement in management. I have strong excellent communication and relationship building skills.

Work History

Day Bartender

The Pearl Street Pub
Albany, New York
04.2012 - 08.2012
  • Arrived at 10:30am, set up the bar (ice, wiped bar down, cut fruit ,etc..) to get ready for lunch service
  • It was very high paced here
  • Drafts were ALL $2 so there was high volume to do service bar as well as every customer at the bar all within the hours of 12-m
  • (The lunch rush)
  • After the lunch rush I basically got the bar back in order, washed tons of glasses, wiped bar down, replenished napkins, silverware, fruit, etc.
  • Checked in the liquor order
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, fellow employees and managers
  • Greeted customers and provided excellent customer service
  • Pleasantly and courteously interacted with customers
  • Greeted each customer with friendly eye contact
  • Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features
  • Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Kept drink stations clean and ready for service
  • Kept ice bins filled
  • Performed all transactions in a cordial, efficient and professional manner

Bartender

Taste, formally Dale Miller
Albany, New York
09.2011 - 04.2012
  • Arrived at 10:30am, set up the bar (ice, wiped bar down, cut fruit ,etc..) to get ready for lunch service
  • I also rolled silverware, set the tables, polished water and wine glasses
  • I was the only server and bartender during the lunch shift, which included all the seats at the bar and the tables in the lounge area
  • Consistently provided friendly guest service and heartfelt hospitality
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits
  • Promptly and empathetically handled guest concerns and complaints
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Greeted customers and provided excellent customer service
  • Pleasantly and courteously interacted with customers
  • Served fresh, hot food with a smile in a timely manner
  • Prepped items for later use to save staff time during busy hours
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly
  • Diligently restocked work stations and display cases
  • Took initiative to find extra tasks when scheduled duties were completed
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
  • Performed all position responsibilities accurately and in a timely manner
  • Followed all established restaurant practices and procedures
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Mastered
  • Point of Sale (POS) computer system for automated order taking
  • Handled currency and credit transactions quickly and accurately
  • Quickly and efficiently processed payments and made accurate change.

Day Bartender

Pagliacci's Restaurant
Albany, New York
10.2009 - 09.2011
  • Arrived 10:30, set up for lunch service, both bar and dining room
  • Helped chef with lunch specials, wrote them on board for outside
  • Replenished all condiments.(ketchups, dressings, napkins, etc.)
  • Consistently provided friendly guest service and heartfelt hospitality
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Promptly reported complaints to management
  • Greeted customers and provided excellent customer service
  • Pleasantly and courteously interacted with customers
  • Served fresh, hot food with a smile in a timely manner
  • Communicated clearly and positively with co-workers and management
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Quickly and efficiently processed payments and made accurate change
  • Handled currency and credit transactions quickly and accurately
  • Mastered Point of Sale (POS) computer system for automated order taking
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Frequently washed and sanitized hands, food areas and food preparation tools
  • Took initiative to find extra tasks when scheduled duties were completed
  • Diligently restocked work stations and display cases
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly
  • Prepped items for later use to save staff time during busy hours.

Bartender

Broadway Joe's of ALbany, Bay
Albany, New York
05.2006 - 10.2009
  • Arrived 10:30, set up for lunch service, both bar and dining room
  • Helped chef with lunch specials, wrote them on board for outside
  • Replenished all condiments.(ketchups, dressings, napkins, etc.)
  • Consistently provided friendly guest service and heartfelt hospitality
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Promptly reported complaints to management
  • Greeted customers and provided excellent customer service
  • Pleasantly and courteously interacted with customers
  • Served fresh, hot food with a smile in a timely manner
  • Communicated clearly and positively with co-workers and management
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Quickly and efficiently processed payments and made accur

Education

High School Diploma - undefined

Rensselaer High School

Skills

  • I am easy to get along with
  • I am definitely a team player
  • I am very outgoing
  • My biggest quality is remembering peoples names I believe knowing everyone's names at
  • The bar makes a VERY comfortable atmosphere for everyone!
  • I believe I have a great sense of humor as well
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Point of Sale (POS) system operation
  • Proven leader
  • Reliable team worker
  • Engaging personality
  • Excellent multi-tasker
  • Skilled upseller

Accomplishments

  • I have 20 years experience in the industry and have a very loyal customer following
  • I have two beautiful children
  • I LOVE to sing and entertain
  • I am also very athletic.

Timeline

Day Bartender

The Pearl Street Pub
04.2012 - 08.2012

Bartender

Taste, formally Dale Miller
09.2011 - 04.2012

Day Bartender

Pagliacci's Restaurant
10.2009 - 09.2011

Bartender

Broadway Joe's of ALbany, Bay
05.2006 - 10.2009

High School Diploma - undefined

Rensselaer High School

Overview

6
6
years of professional experience
Allison M. Burns