Allison Burton
Marshville,NC
Summary
Dynamic professional with extensive experience in customer service and office administration. Proven track record in enhancing operational efficiency and fostering collaborative leadership. Skilled in financial reporting and adept at building strong client relationships, driving customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Owner
Strawberry Chic Boutique
01.2019 - Current
- Managed day-to-day business operations.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Administrative Assistant
Fletcher Oil Company, Inc.
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
HR Manager
Lens of Faith, LLC.
04.2016 - 01.2020
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Sales Associate
Simpson's Bridal & Formal Wear
07.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Belk Department Store
11.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Human Services
Wingate University
Wingate, NC05-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Collaborative leadership
- Event planning
- Financial reporting
Timeline
Administrative Assistant
Fletcher Oil Company, Inc.
01.2020 - Current
Owner
Strawberry Chic Boutique
01.2019 - Current
HR Manager
Lens of Faith, LLC.
04.2016 - 01.2020
Sales Associate
Simpson's Bridal & Formal Wear
07.2015 - 04.2016
Sales Associate
Belk Department Store
11.2014 - 07.2015
Bachelor of Science - Human Services
Wingate University
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