Allison Butler
Ventura,CA
Summary
I am an experienced professional with a strong background in property management and hospitality. I excel at creating positive, lasting impressions through attentive service and effective communication. My ability to connect with people ensures that residents and guests feel valued and understood. I have experience in leasing, tenant relations, and administrative support, efficiently managing operations like lease processing and maintenance coordination. I'm highly organized, proactive, and detail-oriented in overseeing property management tasks. In hospitality, I provide excellent customer service. My administrative experience has taught me that being self-motivated and taking initiative are key to success in fast-paced environments. I am dedicated to creating positive experiences for both residents and guests.
Overview
10
10
years of professional experience
Work History
Leasing Agent Assistant
Coastal Village Apartments
Oxnard, CA
01.2020 - 08.2024
- Support leasing agents and serve as the property manager’s right hand in daily operations.
- Step into a leadership role during weekends and manager absences, ensuring smooth office and property functions.
- Schedule tours, assist with applications, and prepare lease agreements and renewals.
- Respond to resident inquiries, coordinate maintenance requests, and track work order completion.
- Maintain organized records for leases, payments, notices, and communications.
- Post and update online listings, create flyers, and assist with marketing campaigns.
- Manage move-in/move-out logistics, including checklists, keys, and unit readiness.
- Greet visitors, answer phones, and handle front office tasks with professionalism.
- Monitor the inventory of office supplies, and keep the leasing office and common areas presentable.
Leasing Agent
Tennis Towers
West Palm Beach, FL
01.2017 - 01.2020
- Greet prospective tenants and conduct property tours with professionalism and enthusiasm.
- Respond to leasing inquiries, qualify applicants, and explain rental terms and policies.
- Prepare and process lease agreements, renewals, and related documentation.
- Collect and process rent checks and other payments accurately and on time.
- Maintain accurate records of applications, leases, payments, and resident communications.
- Coordinate move-ins and move-outs, ensuring smooth transitions for tenants.
- Promote property features through marketing efforts, online listings, and community outreach.
- Address tenant concerns and maintenance requests, collaborating with property management and vendors.
- Ensure property compliance with fair housing laws and company leasing procedures.
Guest Service Representative
Marriott
West Palm Beach, FL
01.2015 - 01.2020
- Greet guests and manage check-in/check-out using Marriott's FOSSE System
- Handle reservations, special requests, and guest inquiries with professionalism.
- Process payments, refunds, and ensure accurate posting of charges.
- Address and resolve guest concerns to maintain satisfaction and loyalty.
- Promote Marriott Bonvoy and assist with enrollments and account support.
- Coordinate with departments to meet guest needs and maintain front desk standards.
- Perform nightly audit duties, reconcile financials, and generate end-of-day reports.
- Monitor property security, manage overnight operations, and respond to emergencies.
- Performed daily cashiering duties including balancing accounts at end of shift.
Education
High School Diploma -
Oxnard High School
06-2012
Some College (No Degree) - Elementary Education
Oxnard College
Oxnard, CASkills
- Customer service expertise
- Guest services skills
- Leasing and administrative support
- Empathetic and efficient
- Payment processing proficiency
- Rent collection & maintenance coordination
- Organized and welcoming environment
- Leadership in the absence
- Proactive and adaptable
- Fast-paced environment success
- Service excellence dedication
- Organized mindset
Timeline
Leasing Agent Assistant
Coastal Village Apartments
01.2020 - 08.2024
Leasing Agent
Tennis Towers
01.2017 - 01.2020
Guest Service Representative
Marriott
01.2015 - 01.2020
High School Diploma -
Oxnard High School
Some College (No Degree) - Elementary Education
Oxnard College