Ollie Wilson
San Antonio
Summary
Dynamic leasing professional with a proven track record at Springdale Manor Apartments, excelling in tenant relations and property management. Skilled in lease administration and customer service, I effectively enhanced tenant engagement through community events and streamlined processes, ensuring compliance and satisfaction. Committed to fostering positive relationships and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Leasing Agent Assistant
Springdale Manor Apartments
San Antonio, TX
02.2024 - Current
- Assisted in tenant screening processes, ensuring compliance with rental policies and procedures.
- Coordinated property showings, effectively communicating features to prospective tenants.
- Managed lease document preparation, maintaining accuracy and timely distribution to clients.
- Supported marketing efforts through social media campaigns and promotional materials for available units.
- Conducted regular property inspections, identifying maintenance needs and facilitating timely resolutions.
- Maintained tenant records using property management software, ensuring data integrity and confidentiality.
- Facilitated communication between management and tenants, addressing inquiries and resolving issues promptly.
- Organized community events to enhance resident engagement and promote positive tenant relations.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
Cashier
Dollar Tree
San Antonio, TX
07.2023 - 10.2023
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized and clean checkout area, promoting a welcoming environment.
- Collaborated with team members to manage high-volume sales periods effectively.
Customer Service Representative
Alorica
San Antonio, TX
04.2023 - 07.2023
- Assisted customers with inquiries, ensuring prompt and effective resolution of issues.
- Processed transactions accurately, maintaining high standards of customer satisfaction.
- Utilized CRM systems to track customer interactions and follow up on unresolved issues.
- Collaborated with team members to enhance service delivery and streamline communication processes.
Cashier
Family Dollar
Kingstree, SC
08.2021 - 10.2022
- Resolved customer issues promptly, increasing satisfaction and loyalty.
- Conducted inventory checks regularly, ensuring stock availability for customers.
- Implemented suggestions for improving checkout efficiency, reducing wait times significantly.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Continental Academy
Lake City, MI02-2021
Skills
- Goal oriented
- Teamwork orientation
- Client relationship building
- Property management
- Lease administration
- Customer service
- Clear communication
- Lease renewals
- Team collaboration
- Lease agreements
- Property inspections
- Telephone and email etiquette
- Creative problem solving
- Leasing terms and specifications
- Unit inspection
- Customer service expertise
- Cash handling
- Property tours and inspections
- Application processing
- Lease oversight
- Record keeping
- Background check process
- File management
- Basic mathematics
Timeline
Leasing Agent Assistant
Springdale Manor Apartments
02.2024 - Current
Cashier
Dollar Tree
07.2023 - 10.2023
Customer Service Representative
Alorica
04.2023 - 07.2023
Cashier
Family Dollar
08.2021 - 10.2022
High School Diploma -
Continental Academy