ALLISON CALDERON
Cypress,TX
Summary
Strategic and detail-oriented professional with 5 years of customer service experience. Proven track record as a hardworking employee in fast-paced environments, excelling at delivering exceptional service and exceeding expectations. Dedicated to maintaining the highest standards of quality and efficiency to enhance business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Haywire
Cypress, TX
06.2024 - Current
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
Server
Pinstripes
Houston, TX
05.2022 - 06.2022
- Served appetizers, delivered entrees and refilled beverages for guest
- Fostered enjoyable event atmosphere through friendly guest interaction
- Applied comprehensive knowledge of wine, and beer to increase daily beverage sales
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Adapted service based on customer requests and kitchen readiness
Server
Lupe Tortilla
Cypress, TX
05.2021 - 05.2022
- Cultivated warm relationships with regular customers
- Served breakfast lunch and dinner to 50-100 customers per shift at a state-wide restaurant
- Memorized over 30 menu items and rotating specials to give customized recommendations to guest
- Swiftly and successfully resolved conflict resulting in customer satisfaction at all time
Server
Las Mañanitas
Cypress, TX
07.2020 - 05.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Education
High School Diploma -
Cypress Fair Highschool
Houston, TX06.2020
Skills
- Bilingual
- Customer Service
- Sales and Promotions
- Call Documentation
- Efficient and Detail-Oriented
- Answering Customer Questions
- Transactions and Cash Handling
- Strong work ethic
- Exceptional customer service
Certification
- Food Handlers Certification
- Texas Alcoholic Beverage Commission (TABC)
Timeline
Server
Haywire
06.2024 - Current
Server
Pinstripes
05.2022 - 06.2022
Server
Lupe Tortilla
05.2021 - 05.2022
Server
Las Mañanitas
07.2020 - 05.2021
High School Diploma -
Cypress Fair Highschool