Allison Collins
Bozeman,MT
Summary
Dynamic business owner with a proven track record at Advanced Cleaning Solutions, excelling in customer relations and performance improvement. Leveraged attention to detail and effective scheduling to enhance service delivery, resulting in increased client satisfaction. Skilled in business development and issue resolution, fostering strong client connections and driving growth through personalized service.
Overview
6
6
years of professional experience
Work History
Business Owner-Cleaning
Advanced Cleaning Solutions
Bozeman, MT
08.2024 - Current
- Independently establishing and running a thriving service-oriented business.
- Cultivated and nurtured client connections.
- Coordinated scheduling and daily operations.
- Managed billing processes and communicated with customers.
- Promoted services through networking and client referrals.
- Oversaw inventory management, maintaining optimal stock levels of cleaning supplies and equipment.
- Established strong relationships with clients, addressing concerns promptly to foster loyalty.
- Analyzed customer feedback to identify areas for improvement and implement necessary changes effectively.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
House Cleaner
Brenda’s Cleaning
Bozeman, MT
05.2020 - 07.2024
- Executed directives from supervisors and clients with precision and accountability.
- Oversaw scheduling operations to optimize resource allocation.
- Resolved daily issues independently, ensuring smooth operations.
- Cultivated and strengthened client relationships to enhance business opportunities.
- Demonstrated meticulous attention to detail in all tasks and projects.
- Provided assistance to customers to resolve inquiries and issues promptly. Supported team efforts in delivering exceptional service to clients. Facilitated communication between customers and service teams to enhance satisfaction.
Hairstylist
Hera Salon
05.2020 - 02.2022
- Provided personalized consultations to assess client needs and preferences.
- Maintained cleanliness and organization of workstations and salon areas.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Collaborated with team members to ensure seamless operations during peak hours.
- Researched and recommended high-quality products for hair care maintenance to clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Leveraged social media platforms to showcase work and attract broader clientele.
Education
High School Diploma -
Libby High School
Libby, MT05.2019
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Performance improvement
- Business development
- Business administration
- Purchasing and planning
- Issue resolution
- Social media marketing
- New business development
- Scheduling and time management
Timeline
Business Owner-Cleaning
Advanced Cleaning Solutions
08.2024 - Current
House Cleaner
Brenda’s Cleaning
05.2020 - 07.2024
Hairstylist
Hera Salon
05.2020 - 02.2022
High School Diploma -
Libby High School