Allison Cosby
North Augusta,SC
Summary
Results-driven baker and cake decorator with extensive experience in managing daily operations and enhancing customer satisfaction. Known for meticulous attention to detail, effective time management, and a commitment to food safety standards.
Overview
14
14
years of professional experience
Work History
Owner/Baker/Cake Decorator
Humble Creations By Allison LLC
04.2021 - Current
- Managed daily operations, ensuring product quality and timely fulfillment of customer orders.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve efficiency.
- Analyzed customer feedback to refine product offerings and enhance overall customer satisfaction.
- Executed financial planning, monitoring budgets to ensure sustainable growth of the business.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw sanitation practices in compliance with health regulations, ensuring a safe working environment.
- Frosted and iced cakes, cake pops, cupcakes, cookies.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Processed customer orders and payment transactions.
- Executed intricate piping techniques for detailed cake embellishments.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Delivered and set up for weddings, parties and private events.
Baker/Lead Cake Decorator
Delightful Bites Cakery
09.2015 - 09.2020
- Adherence to food safety standards and hygiene protocols in daily operations.
- Collaborated with team members to streamline baking processes for increased efficiency.
- Trained new staff on procedures and designs.
- Monitored inventory levels, ensuring timely replenishment of baking supplies and ingredients.
- Assisted in special event planning by creating custom cakes tailored to client specifications.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Decorated, filled orders to customers specifications including, cake pops, cakes, cupcakes, and cookies.
- Filled and refilled display cases through out the production day with product.
- Assisted customers with complaints and helped come to a happy medium to fix and/or make the situation right for the company and client.
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored cash register activities, ensuring compliance with financial policies and procedures.
- Accepted payments, returned change and issued receipts.
- Supply register with cash and balance at the beginning and ending of shifts when needed.
Cold Prep/Bakery Assistant/Party Chef
Sage Valley Golf Club
03.2012 - 09.2015
- Demonstrated versatility by learning multiple stations, including cold prep, grill, and fry, to support seamless breakfast, lunch, and dinner operations.
- Delivered customized food preparation services in client view, enhancing dining experience.
- Prepared and baked various pastries and bread, ensuring quality and consistency.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Operated commercial kitchen equipment and tools.
Education
Associate of Applied Science - Business Management
Augusta Technical College
Augusta, GA05-2014
Diploma - Culinary
Augusta Technical College
Augusta, GA08-2013
High School Diploma -
Warren County High School
Warrenton, GA05-2011
Skills
- Customer relations
- Small business operations
- Food safety
- Attention to detail
- Adaptive and creative
- Time management
- Cake decorating
- Allergen awareness
- Icings and fondant
- Fondant application
- Multitasking and organization
- Physical stamina
- Equipment maintenance
Timeline
Owner/Baker/Cake Decorator
Humble Creations By Allison LLC
04.2021 - Current
Baker/Lead Cake Decorator
Delightful Bites Cakery
09.2015 - 09.2020
Cold Prep/Bakery Assistant/Party Chef
Sage Valley Golf Club
03.2012 - 09.2015
Associate of Applied Science - Business Management
Augusta Technical College
Diploma - Culinary
Augusta Technical College
High School Diploma -
Warren County High School