Jodi Dunkin
Clyde,MI
Summary
Recently certified as a phlebotomy technician from Michigan Healthcare Academy in Mount Clemens, MI, I am motivated and excited to begin a career in phlebotomy. The experience was fulfilling, and am eager to apply knowledge and skills in a professional setting. With a strong background in customer relations, effective communication, and exceptional time management abilities, I am well-equipped to contribute to a dynamic work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Head Cake Decorator
Once Upon A Cupcake
01.2006 - Current
- Maintain strict deadlines, manage calendar, fill out order forms and invoices, manage social media page, respond to call/text/email inquiries
- Ability to work well with hands, superb attention to detail, good organizational and time management skills, outstanding creativity and artistic ability
- Usage of basic math skills, prepare homemade buttercream, specialty frosting, cake flavors and fondant for orders
- Provide excellent customer service to include verbal communication and proper phone etiquette
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Consulted with customers to assess needs and propose optimal solutions.
Cake Decorator/Customer Relations
Sam's Club
05.2017 - 04.2018
- Communicate well with customers to ensure satisfaction throughout order taking process
- Demonstrate ability to follow directions and listen to instruction
- Follow all rules and regulations of the company and health department to include decorating and baking procedures and health and safety standards
- Meet deadlines by using excellent time management skills
- Keep and maintain a clean and safe working environment
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Provided input during team meetings on ways to improve the bakery's overall performance, contributing to a collaborative work atmosphere.
- Ability to work well with others and be a team player
- Provide exceptional customer service to club members
- Remain self motivated and keep a positive attitude in the workplace
Senior Employee
Bistro Catering
01.2011 - 12.2016
- Excellent guest service skills, responsible for maintaining a positive image for catering service by providing a friendly demeanor and prioritizing personal hygiene
- Ability to work quickly and efficiently in a fast-paced environment
- Effectively communicate and perform in both a group environment and on an individual basis
- Cash box and money handling experience and supervise other employees
- Participated in team-building activities to foster teamwork and collaboration.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Certificate - Phlebotomy
Michigan Healthcare Academy
Mount Clemens, MI07-2024
Junior status - Mechanical Engineering
Lake Superior State University
Sault Ste. Marie, MIGeneral Studies - General Studies
St. Clair County Community College
Port Huron, MISkills
- Phlebotomy
- Relationship Building
- Customer Relations
- Verbal and written communication
- Venipuncture
- Capillary collection
- Blood collection
- Patient Care and safety
- Infection Control Training
- Public Relations
- Customer Service
- Small business operations
Certification
Phlebotomy Certificate, 07/24