Latoya Wiggins
Chesapeake,VA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in any business. Background in increasing profits, reducing costs and transforming excellent customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Owner /Head Cake Decorator
Totally Love N Dreamy Cakes LLC
2020.03 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions for orders.
- Enhanced operational efficiency and productivity
- Perform daily business functions as needed
- Maintaining a 5 star status and customer service professionalism establishment.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Assistant Manager
SUBWAY Restaurants
2022.10 - 2023.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintaining a clean environment.
- Closing down cash drawer and store.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Making sure each customer were very satisfied with either online or in store purchase.
- Trained new employees as needed.
Department Manager, Baker, Cake Decorator
Harris Teeter
2003.01 - 2021.09
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees
- Maintained a fresh and clean environment.
- kept all bakery cases and sales floor completely stocked.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Education
No Degree - Business Management
Everest College
Chesapeake, VAHigh School Diploma -
Marion Senior High School
Marion, VASkills
- Business Management
- Staff Hiring
- Creative Thinking
- Team Building
- Quality Control
- Inventory Management
- Problem Solving
- 5 star Excellent Customer Service
- Work Planning and Prioritization
- Entrepreneurial Personality
- Verbal and Written Communication
Timeline
Assistant Manager
SUBWAY Restaurants
2022.10 - 2023.06
Owner /Head Cake Decorator
Totally Love N Dreamy Cakes LLC
2020.03 - Current
Department Manager, Baker, Cake Decorator
Harris Teeter
2003.01 - 2021.09
No Degree - Business Management
Everest College
High School Diploma -
Marion Senior High School
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