Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Teresa Murillo

Crockett,TX

Summary

Strong customer service experience, datiing back to high school. Skilled and organized Assistant Bakery Manager effective at running bakery operations and achieving strong sales. Keeps team efficient and on-task with skills in performance monitoring and motivational leadership. Talented professional skilled at cake decorating and creating enticing desserts.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bakery Department Manager/Cake Decorator

Brookshire Brothers
Crockett, TX
09.2016 - 03.2023
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Planned promotional activities such as discounts or special offers to attract customers.
  • Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
  • Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
  • Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
  • Created monthly budgets for the bakery department to help manage costs effectively.
  • Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
  • Managed payroll functions such as calculating hours worked by staff members each week.
  • Analyzed market trends to determine popular flavor combinations or decorations that could be offered in the bakery.
  • Supervised daily production activities including baking, icing, decorating cakes, cookies.
  • Enforced health code regulations regarding food storage and preparation.
  • Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
  • Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.

Crew Trainer

McDonald's
Crockett, TX
04.2014 - 08.2016
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Ensured that all safety protocols were followed during training sessions.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Assisted management in developing strategies to improve customer service standards.
  • Kept training materials updated with regulatory, procedural, or policy changes.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.

Correctional Officer

Texas Department Of Criminal Justice
Midway, TX
08.2012 - 02.2014
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.

Crew Member

McDonald's
Crockett, TX
06.2011 - 08.2012
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Served food quickly for positive guest experiences.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

High School Diploma -

Crockett High School
Crockett, TX
06-2012

Some College (No Degree) -

Angelina College
Lufkin, TX

Skills

  • Business Management
  • Supervisory Experience
  • Proficient in Cake Decorating
  • POS System Operation
  • Commercial Production
  • Health and Safety Regulations
  • Employee Engagement
  • Visual Displays
  • Brand Awareness

Certification

5 year Texas Food Manager Certification. Expires 01/28/2027

Languages

Spanish
Professional

Timeline

Bakery Department Manager/Cake Decorator

Brookshire Brothers
09.2016 - 03.2023

Crew Trainer

McDonald's
04.2014 - 08.2016

Correctional Officer

Texas Department Of Criminal Justice
08.2012 - 02.2014

Crew Member

McDonald's
06.2011 - 08.2012

High School Diploma -

Crockett High School

Some College (No Degree) -

Angelina College

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Teresa Murillo