Doralie Martinez
Midland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Productive bakery clerk with several years of hands-on experience preparing baked goods and taking and filling customer orders in busy, fast-paced bakery. Welcoming and customer-oriented individual commended for providing prompt and courteous to customers. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Market Street United
Midland , TX
12.2019 - 05.2023
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Prepared buttercream icing for use in cake decoration projects.
- Troubleshot any issues that arose during the cake decorating process.
- Assisted customers in selecting appropriate cake designs for their events.
- Measured ingredients accurately according to recipes used in the bakery.
- Cleaned work area after completing each project for sanitation purposes.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Stocked shelves and ordered inventory when product stock became low.
Bakery Sales Clerk
Market Street United
Midland, TX
12.2015 - 06.2019
- Greeted customers, determined their needs and answered their questions.
- Assisted in stocking shelves with fresh baked goods such as cakes, cookies, breads and pastries.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Organized merchandise displays to attractively showcase products for sale.
- Maintained cleanliness of work area including countertops, shelves, display cases and floors.
- Restocked bakery items throughout the day to ensure product availability during peak hours.
- Adhered to safety procedures in handling hot ovens, sharp knives and other kitchen equipment.
- Verified that all products were properly labeled before placing them on display or selling them to customers.
- Monitored expiration dates on baked goods, discarded expired items accordingly.
- Provided excellent customer service to foster satisfaction and loyalty.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Listened to guests to understand needs and help each person select optimal products and services.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
Education
High School Diploma -
Robert E. Lee High School
Midland, TX06-2016
Some College (No Degree) -
Midland College
Midland, Texas, TXSkills
- Cake Decoration
- Food handling safety
- Visual Merchandising
- Production-driven
- Knowledge of raw materials
- Baking machinery
- Hygiene practices
- Product Knowledge
- Supply Ordering and Management
- Adaptable to Changing Client Needs
- Business Management
- Client Service
- Business Development
Languages
Spanish
Full Professional
Affiliations
- Taking a program to receive a certificate for Nail Technician
- Taking a program to receive a certificate for Lash Technician
- Started a Business as a Florist
Timeline
Cake Decorator
Market Street United
12.2019 - 05.2023
Bakery Sales Clerk
Market Street United
12.2015 - 06.2019
High School Diploma -
Robert E. Lee High School
Some College (No Degree) -
Midland College
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