Jezmin Blake
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over seven years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bakery Manager/Cake Decorator
Piggly Wiggly Midwest
Monroe,WI
05.2016 - Current
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Make and set schedules for employees
- Maintained clean, adequately stocked, and organized department
- Manage needed supplies and inventory
- Speak to customers to determine their goals for cakes,cupcakes,pastries and buns
- Use a variety of methods and tools to bring the customer's vision to life in the form of a cake or cupcakes
- Established performance goals and empowered bakers to exceed targets.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Educated staff on strategies for handling difficult customers and challenging situations.
Shift Manager
McDonald's
Racine, WI
11.2010 - 08.2015
- Scheduled staff to establish adequate coverage during peak business hours.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Assistant Manager
Stop & Go
Monroe, WI
02.2008 - 06.2010
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Check in vendors
- Daily Book work
- Managing the store and counter
Dispatcher/Phone Trainer
Pizza Hut
Monroe, WI
03.2006 - 06.2009
- Answered phones and took customers orders
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Trained new team members
- Ran the register to receive money from customers orders as well as give them tip money back
Education
High School Diploma -
Monroe High School
Monroe, WISkills
- Serve Customers
- Calm and Pleasant Demeanor
- Proficiency in Cake Decorating
- Operational Processes
- Well-Versed in Inventory Management
- Effective Customer Service
- Food Management
- Maintain Food Safety
Certification
- Certified Food Safety Manager - issued 5/13/2022 expiration date: 5/13/2027
Food Safety License
Implement food safety policies and standards
Make sure products meet quality standards
Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Bakery Manager/Cake Decorator
Piggly Wiggly Midwest
05.2016 - Current
Shift Manager
McDonald's
11.2010 - 08.2015
Assistant Manager
Stop & Go
02.2008 - 06.2010
Dispatcher/Phone Trainer
Pizza Hut
03.2006 - 06.2009
High School Diploma -
Monroe High School