Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Franco

Selma,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

As a small business owner with a proven track record at Tami’s Sweet Creations, excelling in customer relations and relationship building. Enhanced customer satisfaction through exceptional service and efficient operations. Skilled in financial management and attentive to detail, fostering loyalty and repeat business while ensuring a welcoming environment.

Overview

21
21
years of professional experience

Work History

Owner/Cake Decorator

Tami’s Sweet Creations
01.2010 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Processed customer orders and payment transactions.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Consulted with customers to assess needs and propose optimal solutions.

Front Counter Worker

Baby Cakes & Ice Cream
06.2015 - 2017
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Worked closely with kitchen staff to communicate order details effectively and ensure accurate preparation of dishes.
  • Handled phone orders efficiently, ensuring accuracy and timely delivery or pick-up arrangements.
  • Managed cash register operations, accurately handling transactions and balancing cash drawer daily.
  • Enhanced customer experience with thorough product knowledge and helpful recommendations.
  • Collaborated with team members to maintain adequate inventory levels and restock shelves as needed.
  • Provided support during special events or promotions, contributing to overall success through teamwork and dedication.
  • Developed strong relationships with regular customers, fostering loyalty through personalized interactions.
  • Greeted customers with smile and provided helpful suggestions.

Florist Assistant

Main Street Flowers & Gifts
01.2005 - 10.2007
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
  • Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
  • Maintained high standard of organization and cleanliness of store premises.
  • Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
  • Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
  • Performed daily cash register opening and closing functions and generated daily sales reports.

Education

General Studies

Selma High School
Selma, CA
06.2002

Skills

  • Customer relations
  • Verbal and written communication
  • Service quality assurance
  • Attention to detail
  • Teamwork and collaboration
  • Scheduling
  • Quality assurance
  • Financial management
  • Organization skills
  • Greeting and seating clients
  • File management
  • Calendar management
  • Tech-Savvy
  • Information protection
  • Punctual and reliable

Timeline

Front Counter Worker

Baby Cakes & Ice Cream
06.2015 - 2017

Owner/Cake Decorator

Tami’s Sweet Creations
01.2010 - Current

Florist Assistant

Main Street Flowers & Gifts
01.2005 - 10.2007

General Studies

Selma High School

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Tamara Franco