Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

ALLISON CRUM

Chesterfield,VA

Summary

Dedicated and compassionate professional with extensive experience in customer service and juvenile justice. Proven ability to build trust, resolve conflicts, and communicate effectively with diverse populations. Committed to promoting positive behavioral change and providing supportive services within both structured justice environments and client-focused settings. Adept at balancing empathy with accountability to ensure safety, compliance, and high standards of service.

Overview

3
3
years of professional experience

Work History

Member Service Representative (College Job)

Planet Fitness
Staunton, VA
07.2024 - 05.2025
  • Documented and classified member issues to implement proper service and solutions.
  • Utilized computer systems to research and record account information.
  • Shared insights with management regarding member inquiries, concerns, and complaints.
  • Navigated multiple systems to identify source of issue.

Intern

25th District Court Service Unit
Staunton, VA
08.2024 - 12.2024
  • Assist probation officers in monitoring and documenting youth compliance with probation conditions.
  • Attend and observe court hearings, intake interviews, and home visits (as permitted).
  • Help prepare reports, case files, and documentation for court and internal use.
  • Conduct research related to juvenile justice practices, services, and resources.
  • Support youth engagement and rehabilitation efforts through administrative or programming support.
  • Participate in staff meetings, training, and professional development sessions.
  • Maintain confidentiality and adhere to departmental policies and legal standards.

Member Service Representative (Summer/Breaks)

Planet Fitness
Midlothian, VA
05.2023 - 12.2023
  • Provided outstanding customer service.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Directed cleaning, restocking, and customer service activities.

Customer Service/Food Service (Summer Break)

Dunkin
Midlothian, VA
05.2022 - 08.2022
  • Company Overview: Dunkin' - Midlothian, VA
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
  • Dunkin' - Midlothian, VA

Education

Bachelor of Arts - Criminal Justice / Sociology

Mary Baldwin College
Staunton
05.2025

High School Diploma -

Clover Hill High School
Midlothian
06.2021

Skills

  • Customer Service
  • Problem-solving
  • Multitasking
  • Interpersonal communication
  • Interpersonal skills
  • Teamwork

Awards

  • Honors List: Spring 2022, Fall 2024, Spring 2025
  • Dean's List: Fall 2022, Spring 2023, Fall 2023, Spring 2024

Timeline

Intern

25th District Court Service Unit
08.2024 - 12.2024

Member Service Representative (College Job)

Planet Fitness
07.2024 - 05.2025

Member Service Representative (Summer/Breaks)

Planet Fitness
05.2023 - 12.2023

Customer Service/Food Service (Summer Break)

Dunkin
05.2022 - 08.2022

Bachelor of Arts - Criminal Justice / Sociology

Mary Baldwin College

High School Diploma -

Clover Hill High School

Similar Profiles

CREATE PROFILE