Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ta’Derica Walker

Pensacola,FL

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Aloria, adept in conflict resolution and critical thinking. Excelled in high-stress situations, boosting repeat business through empathetic service and effective problem-solving. Skilled in Microsoft Excel and active listening, contributing to sales growth and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative (Temp Job)

BR Interviewing
11.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representatives

Aloria
02.2020 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate Degree In Nursing -

Pensacola State College
Pensacola, FL

Diploma -

Pensacola High School
Pensacola Fl
07.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Microsoft Excel
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Order Processing
  • Microsoft PowerPoint

Timeline

Customer Service Representative (Temp Job)

BR Interviewing
11.2023 - 08.2024

Customer Service Representatives

Aloria
02.2020 - 09.2023

Associate Degree In Nursing -

Pensacola State College

Diploma -

Pensacola High School

Similar Profiles

CREATE PROFILE
Ta’Derica Walker