K'Mondre Palmer
Danville,VA
Summary
Proven track record in enhancing customer satisfaction, demonstrated during my tenure at ResultsCX, where I swiftly resolved issues and improved service quality. Skilled in forklift operation and customer service, I excel in fast-paced environments, ensuring both efficiency and high-quality outcomes. My ability to multitask and organize effectively sets me apart, making me a valuable asset to any team. Gifted at working with all types of jobs and management. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative TEMP
ResultsCX
Danville, VA
02.2024 - 06.2024
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted with the healthy benefits program for members in the healthcare call center.
Delivery Driver
Amazon Delivery Driver Azure Dynamics
Durham, NC
07.2023 - 10.2023
- Deliver packages for DSP.
- Managed delicate and standard packages.
- Managed time according to location for stops.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Monitored fuel level throughout shift and refueled when necessary.
Warehouse Worker
Schewels Home
Danville, VA
09.2022 - 06.2023
- Received bulk furniture by hand and by machine.
- Ensured the load received was accurate in both quality, type, and quantity.
- Performed standard operating procedures safely.
- Assembled orders according to customer requests.
- Maintained stock levels in accordance with company policies.
- Tagged and wrote identifying information on containers, boxes and cargo.
Machine Operator & Forklift Driver
EBI LLC
Danville, VA
09.2021 - 06.2022
- Utilized appropriate machine operations like baler, front-load forklift, forklift
- Picked, packed, shipped, and received
- Checked aisles, walkways, fire extinguishers were free and clear for accessibility and usage
- Adhered to all policies, procedures, and practices to work efficiently within the warehouse
- Cleaned work areas after completing daily tasks
Cook/Prep/Dishwasher
KickBack Jacks
Danville, VA
04.2020 - 03.2021
- Bussed tables.
- Cleaned dishes, utensils used for cooking, eating, and serving.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Cashier/Cooker Operator
Sheetz
Danville, VA
02.2019 - 08.2019
- Verified customer age requirement for alcohol or tobacco purchases.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
High School Diploma -
Halifax County High School
Halifax, VA02.2017
Skills
- Food safety
- Heavy lifting
- Forklift
- Manufacturing
- Driving
- Commercial driving
- Warehouse experience
- Distribution center
- Organizational skills
- Computer skills
- Materials handling
- Food Preparation
- Meal preparation
- Cleaning
- Cooking
- Forklift (2 years)
- Delivery Driver Experience
- Shipping & Receiving
- Packaging
- Pallet Jack
- Box Truck
- Payment processing
- Multitasking and organization
- Customer service
- Customer satisfaction
- Call logging
Certification
- Driver's License
- Forklift Certification
- Non-CDL Class C
Timeline
Customer Service Representative TEMP
ResultsCX
02.2024 - 06.2024
Delivery Driver
Amazon Delivery Driver Azure Dynamics
07.2023 - 10.2023
Warehouse Worker
Schewels Home
09.2022 - 06.2023
Machine Operator & Forklift Driver
EBI LLC
09.2021 - 06.2022
Cook/Prep/Dishwasher
KickBack Jacks
04.2020 - 03.2021
Cashier/Cooker Operator
Sheetz
02.2019 - 08.2019
High School Diploma -
Halifax County High School
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