Mekella Clare

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

• Maximized park attendance by providing excellent customer service to guests.
• Maximized client retention through exceptional customer service and timely followups.
• Collaborated with customer service team to achieve seamless customer experience.
• Provided exceptional customer service with timely communication regarding delivery statuses.

Customer service representative for fraud department

- handling calls for customers

- satisfying customer's needs

Electronics Sales Associate

• Maintained relationships with customers to maximize sales opportunities.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Completed daily logs for management review.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Greeted customers and offered assistance for increased customer satisfaction.
• Created promotional materials to advertise products and services.
• Identified customer needs and wants to enhance customer experiences and boost sales.

Cashier/Line Server

- Cleaning the dining area

- Clean bathrooms

- Stocked, tagged and displayed merchandise as required.

-Worked with floor team and managers to meet wide range of customer needs.

- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.