Emmanuel Gonzales
Eastvale,CA
Overview
5
5
years of professional experience
Work History
Customer Service Representative Temp
Newco Distributors
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Solar Sales Representative
Sunrun
08.2022 - 12.2023
- Increased solar sales by developing and maintaining relationships with key clients and partners.
- Boosted customer satisfaction levels by delivering timely and accurate information on solar products and services.
- Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
- Improved team performance by providing ongoing training, support, and motivation to fellow sales representatives.
Retail Sales Manager
AutoZone
04.2021 - 09.2022
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Sales Associate
Crocs
10.2019 - 08.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Zumiez
10.2018 - 10.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Riverside City College
Riverside, CASkills
- Appointment Scheduling
- Consultative Sales
- Scheduling
- Information Security
- Merchandise Strategizing
- Sales Growth
- Sales Leadership
- Problem-Solving
Timeline
Customer Service Representative Temp
Newco Distributors
08.2023 - Current
Solar Sales Representative
Sunrun
08.2022 - 12.2023
Retail Sales Manager
AutoZone
04.2021 - 09.2022
Sales Associate
Crocs
10.2019 - 08.2021
Sales Associate
Zumiez
10.2018 - 10.2019
High School Diploma -
Riverside City College
Similar Profiles
Manuel MorenoManuel Moreno
Equipment Operator at Newco DistributorsEquipment Operator at Newco Distributors
Kristienne FailKristienne Fail
Inventory Clerk (Temp) at NewCoInventory Clerk (Temp) at NewCo
Soane OtuhivaSoane Otuhiva
Warehouse Associate at NewCoWarehouse Associate at NewCo
Tiana CervantesTiana Cervantes
Ft Sales Athlete at Nike FactoryFt Sales Athlete at Nike Factory
Brianna TorresBrianna Torres
Administrator/Marketing Assistant at REMAX Top ProducersAdministrator/Marketing Assistant at REMAX Top Producers