Summary
Overview
Work History
Education
Skills
Timeline
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Allison Cueto

Agoura Hills,CA

Summary

Energetic and detail-oriented financial service professional with 5+ years of experience in customer relations, banking operations, and team leadership. Proven ability to deliver exceptional member service, support operational efficiency, and train new staff. Seeking to contribute communication, decision-making, and organizational strengths in a dynamic team environment.

Overview

8
8
years of professional experience

Work History

Financial Service Representative

Logix Federal Credit Union
Calabasas, CA
02.2024 - Current
  • Identify financial needs and assist new and existing members in offering both depository and loan products which meet their needs
  • Managed scheduling and calendar for Financial Service Officers.
  • Cross-sold credit union products, enhancing member engagement and financial outcomes.
  • Conducted weekly audits and follow-ups, ensuring file accuracy and regulatory adherence.
  • Completed New Accounts Training
  • Processed new account openings and trained new teller staff in FSR duties and compliance.

Senior Branch Teller

Logix Federal Credit Union
Westlake Village, CA
07.2019 - 02.2024
  • Delivered exceptional service resulting in consistently high member satisfaction scores.
  • Supported monthly operations including audits, dormant account reviews, and security checks.
  • Certified Financial Service Representative; mentored peers and participated in branch initiatives.
  • Played a key role in the Branch Liaison program to boost team morale and member engagement.

Assistant Store Manager

Tillys
Westlake Village, CA
09.2017 - 07.2019
  • Promoted to Assistant Store Manager in August 2018.
  • Supervised 13 staff, improving productivity, training quality, and team communication.
  • Enhanced daily store operations through hiring process improvements and merchandising strategies.
  • Led visual merchandising initiatives that drove increased daily scaled across departments.

Education

Associate of Arts - Social & Behavioral Science

Moorpark College
Moorpark, CA
12.2020

Skills

  • Member Service & Relationship Building
  • Decision-making & Problem-Solving
  • Banking Operations & Compliance
  • Time Management & Multi-tasking
  • Attention to Detail
  • MS Office Suite (Excel, Word, PowerPoint, Outlook)
  • Communication & Interpersonal skills
  • Staff Training & Mentoring
  • Team Collaboration & Leadership

Timeline

Financial Service Representative

Logix Federal Credit Union
02.2024 - Current

Senior Branch Teller

Logix Federal Credit Union
07.2019 - 02.2024

Assistant Store Manager

Tillys
09.2017 - 07.2019

Associate of Arts - Social & Behavioral Science

Moorpark College

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