Allison Davis
Kirkland
Summary
Results-oriented professional with extensive experience in insurance verification, benefit advocacy and medical scheduling. Recognized for exceptional work ethic and time management skills. Committed to implementing innovative training and problem-solving strategies that enhance team performance and operational efficiency.
Overview
11
11
years of professional experience
Work History
Insurance Verification Team Lead
Overlake Hospital Medical Center
Bellevue
06.2025 - Current
- Streamlined communication between departments to enhance operational effectiveness.
- Implemented training programs to improve team skills and knowledge retention.
- Facilitated problem-solving sessions to address patient care challenges collaboratively.
- Organized team meetings to discuss performance, goals, and ongoing projects collaboratively.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Completed daily quality assurance duties to provide feedback for improvements.
- Delegated tasks appropriately according to individual skill sets.
Insurance Verification Specialist
Overlake Hospital Medical Center
Bellevue
06.2023 - 06.2025
- Verified insurance eligibility and benefits for patient accounts.
- Reviewed medical documentation to ensure compliance with insurance requirements.
- Processed pre-authorization requests for various medical procedures and treatments.
- Maintained accurate records of insurance verifications in electronic systems.
- Collaborated with healthcare providers to gather necessary patient information.
- Trained new staff on insurance verification processes and protocols.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Navigated through multiple online systems to obtain documentation.
- Accessed third-party insurance databases to identify coverage of benefits.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
Medical Imaging Scheduling Coordinator
Overlake Hospital Medical Center
Bellevue
06.2021 - 06.2023
- Managed schedules of three imaging facilities.
- Monitored workflow and schedules to ensure timely appointment flow.
- Set and confirmed MRI, CT, Ultrasound and x-rays appointments while maintaining HIPPA.
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
- Coordinated with supervisor and manager to develop and execute schedule plans.
- Transcription of derailed medical orders into Epic.
- Handling up to 70 inbound calls to schedule appointments daily.
Benefits Specialist
USI Insurance Services
Seattle
01.2020 - 09.2021
- Accurate and highly productive case resolution.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Monitored data integrity and confidentiality by observing strict regulations and procedures with HIPPA.
- Utilized CRM, MS Office, Excel, Benefit Point and Image Right to compile data gathered from participants.
- Communicated effectively via email, phone with plan participants to resolve issues pertaining to health care benefits.
- Appealing disputed claims for participants.
- Worked with teams across the US and the USI team to assist members and find quick solutions to there inquiries.
- Recognized by management for providing exceptional customer service.
TPA Administrator Medical Biller
Gallagher Arthur J
Bellevue
09.2020 - 06.2021
- Spearheaded special projects throughout lifecycle to final resolution.
- Organized activities to reward employees and provide motivation and improve efficiency.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Mitigated financial discrepancies, accurately monitoring data entry.
- Smoothly facilitated communication between departments, management and medical carriers to resolve issues and achieve performance targets.
- Billing and reconciliation for large book of clients including largest revenue generating clients.
- Proficient in Microsoft Excel.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Management of COBRA member data base.
Participant Services Representative
USICG
Seattle
12.2018 - 01.2020
- Reviewing plan documents to assist participants understanding of retirement choices.
- Email inbox management.
- Following up with plan sponsors on behalf of termed and current participants inquiries.
- Consistently available to assist with call volume.
- Account log in assistance.
- Working with team to process requests in a timely manner.
- Tracking pending cases and following up to ensure prompt action once complete.
- Worked toward ASPPA Certification
- Answered up to 60 daily phone calls to resolve customer account issues efficiently.
Customer Service Dispatch
Professional Appliance Technicians
Redmond
06.2018 - 12.2018
- Maintained current knowledge of all personnel in the field and all completed service calls.
- Tracked all changes in computer system.
- Updated records of orders in physical and electronic database.
- Maintained up-to-date knowledge of traffic problems and weather concerns.
- Managed daily work loads and work schedules to maximize coverage.
- Reviewed routes and adjusted plans to meet daily requirements.
- Monitored department performance data to identify and avoid potential risks.
CS Senior Guest Specialist
Booking.com
Bellevue
07.2016 - 07.2018
- Creation and implementation of action plans for large scale issues for properties while negotiating with local offices and properties internationally
- Working support line calls from agents and guiding them to correct information and procedures.
- Assisting with team coverage when team leads are out of office.
- Multi-tasking large work loads while meeting/exceeding target goals.
- Case review for payment processing.
Customer Service Executive
Booking.com
Bellevue
12.2015 - 07.2017
- Front line guest assistance.
- Call/Case management with ownership and followup
- Guaranteed positive customer experiences and resolved all customer complaints on calls.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Dynamic problem solving for guests and partners.
- Balanced the needs of multiple customers simultaneously in a fast-paced call center environment.
Dispatch Routing
Wave Broadband - Headquarters
Kirkland
10.2014 - 12.2015
- Logistical mapping and routing of field technicians for west coast cable operations
- Managed daily delivery and work schedules to ensure customer needs were met.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Updated records of orders in physical and electronic database.
- Work order audits.
Customer Service/Guest Services
The Herbfarm Restaurant
Woodinville
02.2015 - 12.2015
- Reservationist
- Web Order Data Entry
- Payment Processing
- Delivered exceptional, friendly and fast service for internationally know restaurant.
- Payment processing and balancing daily batches
- Assisted customers with restaurant and product complaints.
Skills
- EPIC Experience
- Online insurance portal navigation experience
- Knowledgeable on health care regulations
- Understanding of claims processing and timely filing
- Insurance Appeals Experience
- Accurate multi-tasker
- Project Management
- Seasoned in conflict resolution
- Time management
- Active listening skills
- Exceptional work ethic
- Creative Problem Solving
- Adaptive team player
- MS Office including Excel, PowerPoint and Outlook
Timeline
Insurance Verification Team Lead
Overlake Hospital Medical Center
06.2025 - Current
Insurance Verification Specialist
Overlake Hospital Medical Center
06.2023 - 06.2025
Medical Imaging Scheduling Coordinator
Overlake Hospital Medical Center
06.2021 - 06.2023
TPA Administrator Medical Biller
Gallagher Arthur J
09.2020 - 06.2021
Benefits Specialist
USI Insurance Services
01.2020 - 09.2021
Participant Services Representative
USICG
12.2018 - 01.2020
Customer Service Dispatch
Professional Appliance Technicians
06.2018 - 12.2018
CS Senior Guest Specialist
Booking.com
07.2016 - 07.2018
Customer Service Executive
Booking.com
12.2015 - 07.2017
Customer Service/Guest Services
The Herbfarm Restaurant
02.2015 - 12.2015
Dispatch Routing
Wave Broadband - Headquarters
10.2014 - 12.2015