Nataly Valencia-Sanchez
Summary
Highly motivated healthcare front desk with over 10 years of experience supporting physicians and patients in medical office settings. Skilled in insurance verification, authorizations, and patient coordination with a proven ability to adapt quickly, multitask efficiently, and maintain exceptional patient care. Strong communicator, bilingual in English and Spanish, with expertise in administrative operations and compliance with insurance guidelines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services / Insurance Coordinator
Atlas Pain Management
09.2022 - Current
- - Verified and processed insurance coverage across multiple providers, including HMO, PPO, and Medicare.
- - Submitted pre-certifications and managed authorizations for procedures across multiple physicians.
- - Ensured compliance with insurance requirements to support uninterrupted patient care.
- Filed and tracked insurance claims and communicated claims status to patients.
Authorization Coordinator
Orthowest
06.2019 - 05.2022
- - Managed authorization requests for follow-ups, medical procedures, surgeries, and referrals for four physicians.
- - Collaborated with medical staff to maintain accurate records and ensure timely approvals.
- - Improved workflows by creating systematic tracking methods for authorizations.
- - Rotated between departments as needed to support office operations.
- Maintained consistent follow-up on status of prior authorization requests.
Front Desk / Authorization Coordinator
Dr. Stephen Schwartz
01.2014 - 05.2019
- - Oversaw front desk operations, specializing in CPT and ICD-10-CM coding.
- - Managed patient flow from registration to discharge while maintaining accurate medical records.
- - Performed real-time insurance eligibility verification, collected copays, and managed incoming faxes.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Certificate - Medical Billing And Coding
American Career College
Orange, CA04.2021
Diploma - undefined
Inglewood High School
06.2013
Skills
- Bilingual: English / Spanish
- Patient Service & Administrative Support
- Excellent Verbal and Written Communication
- Highly Motivated, Trustworthy, and Adaptable
- Insurance Verification
- Authorizations
- Strong Multitasking & Problem-Solving Abilities
- Epic experience
Certification
Medical billing and Coding
Languages
Spanish
Timeline
Patient Services / Insurance Coordinator
Atlas Pain Management
09.2022 - Current
Authorization Coordinator
Orthowest
06.2019 - 05.2022
Front Desk / Authorization Coordinator
Dr. Stephen Schwartz
01.2014 - 05.2019
Certificate - Medical Billing And Coding
American Career College
Diploma - undefined
Inglewood High School