Jennifer Chavez
Truckee,CA
Summary
Skilled Insurance Verification Specialist with experience in verifying insurance coverage, understanding policies, and processing claims. Strengths include strong analytical skills, attention to detail, and ability to work under pressure. Proven record of improving efficiency in handling claims and enhancing customer satisfaction through timely resolution of disputes and issues. Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Omega Healthcare Solutions
Remote
07.2024 - Current
- Communicated with healthcare providers to resolve insurance-related inquiries.
- Collaborated with billing department to ensure timely claim submissions.
- Assisted patients in understanding their insurance benefits and coverage details.
- Coordinated with external vendors to obtain necessary insurance information.
- Trained new staff on best practices for insurance verification procedures.
Access Center Representative
Tahoe Forest Hospital
Truckee, CA
12.2021 - 07.2024
- Executed patient registration procedures by accurately inputting data to fulfill provider, facility, and legal standards.
- Maintained and organized patient records by updating personal and financial information.
- Applied HIPAA regulations to ensure privacy and security of patient information.
- Reviewed eligibility responses to evaluate patient benefit levels and generate accurate estimates.
- Verify insurances and obtain authorization using ICD-10-CM.
Personal Assistant
Klaraos Investment Advisory
Reno, NV
06.2019 - 01.2023
- Coordinated meeting and work schedules for staff teams and executives.
- I submitted reports to, and reviewed reports with, my supervisor.
- Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents.
- Scanned physical documents and uploaded them to encrypted databases for digital maintenance.
- Organized personal and professional calendars, with reminders for upcoming meetings and events.
Receptionist
Spine Nevada
RENO, NV
03.2019 - 11.2019
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Receptionist Clerk
Community Health Alliance
Reno, NV
08.2018 - 02.2019
- Greeted and directed visitors to appropriate personnel and answered average of 60 calls and emails daily.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Front Desk Receptionist
Affinity Chiropractic & Wellness
RENO, NV
06.2017 - 07.2018
- Scheduled appointments for patients via phone and in person.
- Maintained confidentiality of records relating to clients' treatment
- Submitted diagnosis and procedure codes for insurance companies.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Education
BBA - Business Administration
University of Nevada - Reno
Reno, NV05.2022
Associate of Arts - Business
Truckee Meadows Community College
Reno, NV12.2019
Skills
- Multitasking and organization
- Training coordination
- Patient confidentiality and data security
- Documenting and recording information
- Administrative and office support
- Database search and data entry skills
- Verbal and written communication
- Fluent in Spanish
- File systems coordination
- Epic experience
Education and Training
other,other
Timeline
Insurance Verification Specialist
Omega Healthcare Solutions
07.2024 - Current
Access Center Representative
Tahoe Forest Hospital
12.2021 - 07.2024
Personal Assistant
Klaraos Investment Advisory
06.2019 - 01.2023
Receptionist
Spine Nevada
03.2019 - 11.2019
Receptionist Clerk
Community Health Alliance
08.2018 - 02.2019
Front Desk Receptionist
Affinity Chiropractic & Wellness
06.2017 - 07.2018
BBA - Business Administration
University of Nevada - Reno
Associate of Arts - Business
Truckee Meadows Community College