Jenna White
Porter,TX
Summary
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
11
11
years of professional experience
Work History
Insurance Verification Specialist
Boston Scientific Cardiac Diagnostics
01.2025 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Reduced billing errors through meticulous review of insurance claims and attention to detail.
- Billed about 100 insurances per day.
Patient Benefit Quote Specialist
Boston Scientific Cardiac Diagnostics
02.2019 - 12.2024
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Completed calls and followed scripts to maintain good call control
- Worked via phone and email to offer highest quality of customer service
- Improved patient satisfaction by addressing inquiries and resolving issues related to benefits, eligibility, and coverage.
- Handled confidential customer information in positive, highly ethical and professional manner.
- Evaluated clients'' eligibility for various types of aid based on established criteria while considering individual circumstances such as income levels or family size for equitable distribution of resources.
- Dealt with about 80 calls per day including inbound and outbound calls.
Team Leader
Chick-fil-a
04.2014 - 02.2019
- Assigned projects and distributed tasks to team members per areas of expertise
- Communicated with customers regarding orders, comments and complaints
- Assisted new team members with responsibilities through effective training, on-going mentoring and hands-on support
- Balanced receipts and payments in cash registers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Doctor's Assistant
Optimeyes Vision
04.2017 - 04.2018
- Ordered medical supplies and equipment as necessary to avoid shortages and care disruption
- Answered the phone to provide information, schedule appointments and take down messages
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Verified coverage with insurers, filed required forms and submitted paperwork to obtain timely payments
- Explained charges to patients and assisted with resolving discrepancies.
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TXAssociate of Arts - Criminal Justice
Lonestar College
Skills
- Task prioritization
- Verbal & Written communication
- Teamwork
- Organization
- Creative thinking
- Eligibility determination
- Multitasking
- Customer Service
Volunteer Experience
Victim advocate, Justice for children
- I reach out to clients to provide case advocacy, information and community resource, referrals presentations, legal advocacy, assistance in navigating public systems, research and training, court watch, resources for children's therapy, and legislative advocacy.
Accomplishments
The national Society of Leadership and Success
Selected by campus administration to participate among top students in a leadership program
including:
- Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
- Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
- Success Networking Teams: Participated in peer-based leadership development teams. Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Timeline
Insurance Verification Specialist
Boston Scientific Cardiac Diagnostics
01.2025 - Current
Patient Benefit Quote Specialist
Boston Scientific Cardiac Diagnostics
02.2019 - 12.2024
Doctor's Assistant
Optimeyes Vision
04.2017 - 04.2018
Team Leader
Chick-fil-a
04.2014 - 02.2019
Associate of Arts - Criminal Justice
Lonestar College
Bachelor of Arts - Criminal Justice
Sam Houston State University
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