Irma Urbina
Sugar Land,TX
Summary
Outgoing and friendly Administrative professional delivering 7 years of customer service and administrative skills, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Texas Oral And Facial Surgery
Katy, Texas
08.2019 - 02.2021
- Verified client information by analyzing existing evidence on file.
- Accurately inputted all patient and insurance information into company's computer system using DMS.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Insurance Verification Specialist
Dentistry Of Sugar Land
Sugar Land, TX
02.2017 - 04.2019
- Reviewed 60 patient cases per week and verified insurance coverage information.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Accurately inputted all patient and insurance information into the company’s computer system using Easy Dental and Open Dental.
Dental Receptionist
Quail Valley Family Dental
Missouri City, TX
04.2013 - 12.2016
- Presented 40 cases per week.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Prepared claim forms for dental insurance.
- Scheduled appointments for new and existing patients.
- Welcomed each new arrival pleasantly, and provided patients forms.
- Maintained and managed patient records in compliance with security regulations.
- Helped dental assistant complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Booked appointments for patients using Easy Dental.
Dental Assistant
Dental Designers
Bellaire, TX
06.2012 - 02.2013
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, teeth extractions and root canals.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Prepared patient X-rays and images by pulling them up on the computer for review by dentist.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
Education
High School Diploma - undefined
Marque Learning Center
Houston, TX2008
Associate of Science - Dental Assistant
College of Healthcare Professions
Houston, TX2011
Skills
- Customer Service
- Office organization
- Excellent multitasking capability
- Time management
- Professional telephone demeanor
- Computer proficient
- Fluent in Spanish
Timeline
Insurance Verification Specialist
Texas Oral And Facial Surgery
08.2019 - 02.2021
Insurance Verification Specialist
Dentistry Of Sugar Land
02.2017 - 04.2019
Dental Receptionist
Quail Valley Family Dental
04.2013 - 12.2016
Dental Assistant
Dental Designers
06.2012 - 02.2013
High School Diploma - undefined
Marque Learning Center
Associate of Science - Dental Assistant
College of Healthcare Professions
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