Allison Dove
Columbus
Summary
Dynamic professional with mechanical and management expertise and a strong background in customer service, honed at the Strike Zone Bowling Center. Proven ability to troubleshoot and maintain equipment efficiently while managing cash handling and vendor relations. Adept at training staff and ensuring safety, contributing to a clean and welcoming environment. Works well under pressure to complete physically demanding work. Safety oriented team player with a strong attendance and performance record. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Interim Operations Manager
Strike Zone Bowling Center
Columbus AFB,MS
03.2026 - Current
- Streamlined daily operations, enhancing workflow efficiency and customer satisfaction.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Overhauled inventory management system to account for accurate inventory aligning more with AF COGS standards.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented staff training programs, improving team performance and service quality.
- Oversaw compliance with safety regulations, ensuring a secure environment for guests and employees.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior leadership.
- Prepared and submitted quarterly budget.
- Increased profit by streamlining operations.
- Addressed rising labor costs by reducing overall labor hours and unnecessary overtime expenses.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Programming and execution of events and limited time specials with intention to bring more foot traffic to the facility.
Bowling Center Mechanic
Strike Zone Bowling Center
Columbus, MS
07.2024 - Current
- Diagnosed/ Repaired pinsetters, ball returns, bumpers/gutters, and various equipment in the facility
- Performed routine maintenance to Pinsetters, Lanes, and Approaches
- Responded promptly to trouble calls during peak business hours to fix equipment malfunctions and ensure uninterrupted gameplay
- Operated lane conditioning and oiling machines to maintain optimal lane performance for bowlers.
- Processed customer purchases through the POS system
- Sanitation and procedure review to ensure operation standards are met
- Trained new employees
- Identified and addressed staffing shortages by proactively filling in for cooks, minimizing disruption to service and kitchen output
- Developed and managed employee work schedules
- Coordinated with suppliers to manage and restock inventory, ensuring products were consistently available to meet demand.
- Mentored new staff members on service procedures and best practices, fostering a positive and efficient team environment.
- Project management and event planning
- Maintained accurate time and attendance records for all employees to ensure accurate payroll processing
- Assists in regularly preparing budgets in accordance with agency guidelines and within established periods that accurately reflect income, expenses, and capital expenditures.
- Reviews budget information regularly to make effective changes to meet goals and accurately explain variances between actual and budgeted performance.
- Performs the full range of cash management and accountability duties that may include analyzing and correcting erroneous data, training lower grade cashiers, daily reports, and completing daily paperwork.
- Alternate Facility Manager
- Ordered/Purchased food and supplies as the Purchase Cardholder for the facility
Rec Aide
Strike Zone Bowling Center
Columbus, MS
07.2023 - 07.2024
- Cash handling/Cash balancing
- Customer Service
- Processed payments on POS System
- Food truck Driver/ Cashier
- Event Center catering
Cashier/Apparel
Dick's Sporting Goods
Columbus, MS
05.2023 - 07.2023
Primary Caregiver/Manager
Family Owned Business
Ethelsville, AL
04.2018 - 01.2023
- Oversee care of patient/ managing medication
- Managing caregivers/ writing payroll checks
- Distributed and accounted for Petty Cash/ personal debit card of patient
- Cleanliness of patient and home
- Conducted safety checks and maintenance for a safe home environment
- Provided transportation for appointments and errands
Cashier/ Customer Service
Dollar General
Vernon, AL
03.2017 - 04.2018
Merchandiser/Cashier
Academy Sports + Outdoors
Hoover, AL
04.2016 - 01.2017
- Executed price changes/store planograms
- Computer analytics/inventory and merchandising
- Customer service
Front End/ Cashier
Pizza Hut
Vernon, AL
10.2014 - 08.2015
- Cash handling/ balancing cash tills
- Processed orders through POS system
Education
High School Diploma - Mississippi Scholars
New Hope High School
Columbus, MS06-2015
Skills
- Mechanical expertise
- Troubleshooting
- Maintenance and repairs
- Time management
- Proficient communication
- Operating multi-line phone systems
- Customer service
- Cash handling
- Catering
- Food handling
- Safety management
- Performance management
- Documentation and reporting
- Marketing and promoting
- Vendor management
- Shift scheduling
- Staff training and development
- Project planning
- Expense tracking
- Decision making
- Versed in Microsoft Office
Certification
- AFSVC SETS Time Keeper
- AFSVC SETS Time Keeper Approver
- ASFMS 1876 Training
- AFSVC Purchase Card Initial Training- Module 1
- AFSVC Purchase Card Initial Training- Module 2
- Facility Manager/ NEXGEN access training
- AFSVC NAF Financial Management 101
- AFSVC NAF Financial Management Accounting
- SERV Safe Manager Training (ongoing)
Timeline
Interim Operations Manager
Strike Zone Bowling Center
03.2026 - Current
Bowling Center Mechanic
Strike Zone Bowling Center
07.2024 - Current
Rec Aide
Strike Zone Bowling Center
07.2023 - 07.2024
Cashier/Apparel
Dick's Sporting Goods
05.2023 - 07.2023
Primary Caregiver/Manager
Family Owned Business
04.2018 - 01.2023
Cashier/ Customer Service
Dollar General
03.2017 - 04.2018
Merchandiser/Cashier
Academy Sports + Outdoors
04.2016 - 01.2017
Front End/ Cashier
Pizza Hut
10.2014 - 08.2015
High School Diploma - Mississippi Scholars
New Hope High School
AWARDS
Showman Award, Strike Zone Bowling Center, 2023, Incentive Award, $100, Strike Zone Bowling Center, 2025, Incentive Award, $250, Strike Zone Bowling Center, 2025