Allison Dunham
Glennville,GA
Summary
Dynamic professional with a proven track record at GB Bank Group INC, excelling in customer service and problem-solving. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathy and effective dispute resolution. Skilled in Microsoft Excel and active listening, adept at fostering positive relationships and driving results through critical thinking and data proficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GB Bank Group INC
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Paraprofessional
Tattnall Co School District
08.2020 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
Education
No Degree -
East Georgia College
Statesboro, GASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Filing
- Spreadsheets
Timeline
Customer Service Representative
GB Bank Group INC
06.2022 - Current
Paraprofessional
Tattnall Co School District
08.2020 - 05.2022
No Degree -
East Georgia College
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