Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Allison Eager

Summary

Dynamic manager with proven success at Bounce Kraze, excelling in team leadership and customer service. Enhanced customer satisfaction by resolving disputes and fostering strong relationships. Skilled in operations management and project planning, with a focus on building high-performing teams. Recognized for decision-making, time management, and social media management.


Supportive and enthusiastic team leader and coach excelling in bringing the team together and dominating in competitions.

Overview

4
4
years of professional experience

Work History

Manager

Bounce Kraze
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed social media accounts and created content.
  • Hosted birthday parties. Set up, clean up, organization, decorating and upselling packages.
  • Closed and opened the business.
  • In charge of the front and back of house.

Team Member

Dutch Wonderland
05.2022 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.

Education

High School Diploma -

Manheim Township High School
Lancaster, PA
06-2026

Skills

  • Customer service
  • Team leadership, management and development/training
  • Time management and prioritizing
  • Decision-making
  • Relationship building
  • Operations management
  • Project planning
  • Networking strategies
  • Computer skills
  • Positive attitude
  • Sales techniques

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Food Tourism
  • Road Trips
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Fundraising Events
  • Playing Sports
  • Music
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Team Sports
  • Animal Care
  • Strategy Games
  • Fashion and Style

Timeline

Team Member

Dutch Wonderland
05.2022 - 01.2024

Manager

Bounce Kraze
01.2022 - Current

High School Diploma -

Manheim Township High School

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