Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
20
20
years of professional experience
Work History
Farm Owner/Operator - Equine & Cattle
Rock Springs Farm VA, LLC
01.2021 - Current
Monitored livestock health and administered medication and vaccinations at established intervals.
Conducted soil testing to determine nutrient levels and soil composition.
Maintained and repaired various farming equipment.
Completed invoices for bills of lading, sales receipts and supplies.
Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
Examined animals for signs of sickness and overall herd health.
Cared for about 100 animals (equine and cattle) by feeding, watering, vaccinating and assisting with birthing.
Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
Managed day-to-day business operations.
Business Owner/Operator
A Bit Tacky
01.2014 - 12.2021
Oversaw end-to-end business processes to maintain proficiency and profitability.
Consulted with customers to assess needs and propose optimal solutions.
Oversaw business budget planning and administration, accounting functions, and purchasing to handle financial needs.
Created digital image files for use in digital and traditional printing methods.
Met with customers to present mockups and collect information for adjustments.
Designed creative digital displays used in online advertising for local businesses.
Prepared bank deposits and handled business sales, returns and transaction reports.
Conducted target market research to discover customer needs and analyze competitor trends.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Emergency 911 Communications Officer
Botetourt County Sheriff's Office
11.2010 - 09.2012
Proved successful working within tight deadlines and a fast-paced environment.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Developed and delivered emergency response plans to improve attendance timeframes.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Followed established protocols for professional handling of emergency situations.
Directed responders using assigned mapping systems for timely emergency attendance.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Monitored Police and Fire radios to provide assistance to responding personnel.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Read system maps and caller information, and documented details in system.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Lead Receptionist / Vet Assistant
Animal Care Center of Salem
04.2010 - 11.2010
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Acted as first point of contact and set appointments for prospective clients.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered owner animal health questions and advised on best care practices.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Counter Attendant
Leonardo's Pizza And Subs
08.2009 - 05.2010
Managed multiple tasks in high-volume environment.
Demonstrated knowledge and applied proper food handling standards.
Processed customer orders and accurately entered into order system.
Reconciled cash drawer and corrected any errors.
Customer Service
Sportsman's Warehouse
11.2008 - 04.2009
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Connected with customers to support positive transaction experiences and address service concerns.
Operated POS terminals and cash drawer balancing.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Worked closely with shift manager to solve problems and handle customer concerns.
Increased sales by offering advice on purchases and promoting additional products.
Vet Assistant
Botetourt Veterinary Hospital
05.2008 - 11.2008
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Assisted senior staff with blood analyses and physical assessments.
Administered medications to animals in treatment and documented changes in condition.
Recorded symptoms and documented medical observations to inform treatment decisions.
Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Vet Assistant/Receptionist
Animal Care Center Of Salem
08.2003 - 05.2008
Provided customer support to clients, answering questions and addressing concerns.
Positioned animals for diagnostic imaging such as x-rays and scans.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Administered medications to animals in treatment and documented changes in condition.
Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Restrained animals for examination and treatment.
Assisted in examination and treatment of animals in veterinary clinic.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Entered data from pet records and office visits into computer system.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Triaged incoming patients to determine treatment needs and urgency of care.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Printed prescription requests and queries in compliance with practice protocol.