Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Allison Edwards

Connersville,United States

Summary

Professional with comprehensive experience in front office operations, profiecent at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

2
2
years of professional experience

Work History

Pre-Exam Eye Technician

Yaryan Eyecare Center
06.2024 - Current
  • Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
  • Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
  • Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
  • Streamlined clinic operations by managing patient appointments, and records.
  • Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
  • Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Veterinary Assistant

Connersville Veterinary Clinic
09.2022 - 05.2024
  • Assist veterinarians with surgeries and procedures, ensuring high success rates and patient safety
  • Administer medications and treatments, resulting in improved animal health and recovery times
  • Maintain accurate patient records, enhancing clinic efficiency and client satisfaction
  • Educate pet owners on proper care, contributing to better long-term health outcomes for pets
  • Fostered strong relationships with pet owners, providing comprehensive post-operative care instructions and follow-up support
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.

Education

Bachelor's Degree - Criminal Justice

Indiana University East Online
Richmond, IN
05.2026

Associate's Degree - General Studies

Ivy Tech Community College
Connersville, IN
05.2024

Skills

  • Patient Care
  • Organization Skills
  • Time Management Skills
  • Telephone skills
  • Data Entry
  • Office Administration
  • Scheduling
  • Customer/Client relations
  • Verbal and written communication

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Pre-Exam Eye Technician

Yaryan Eyecare Center
06.2024 - Current

Veterinary Assistant

Connersville Veterinary Clinic
09.2022 - 05.2024

Associate's Degree - General Studies

Ivy Tech Community College

Bachelor's Degree - Criminal Justice

Indiana University East Online

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Allison Edwards