Jenncy Gonzalez
Summary
Dedicated administration professional specializing in enhancing patient experiences through effective appointment coordination and precise data management. Bilingual communication skills contribute to improved patient interactions and satisfaction. Committed to maintaining compliance with health regulations while streamlining office operations.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Eye Care Specialist / Pre-Exam Technician
LensCrafters
Miami, USA
07.2023 - Current
- Coordinated appointment scheduling and maintained patient records, improving overall workflow.
- Prepared patients for eye exams by operating an auto refractor and lensometer machine.
- Performed Retinol imaging and glaucoma testing.
- Instructed clients on proper contact lens care and performed I&R and maintenance, supporting eye health.
- Addressed patient inquiries and delivered essential information to ensure satisfaction.
- Facilitated referrals to specialists and other providers to ensure comprehensive patient care.
- Verified patient information and generated billing for comprehensive eye exams to ensure accurate records.
Front Desk Receptionist
Dr. Maureen O'Flanagan, DDS
Miami, USA
11.2019 - 06.2023
- Managed all phone operations, including answering incoming calls and following up with patients.
- Gathered patient information upon arrival, updated records, and collected payments to enhance check-in efficiency.
- Schedule and confirm appointments efficiently.
- Checked patient insurance eligibility by contacting insurance providers directly.
- Established new patient files by organizing documents for quick reference and effective patient management.
- Private Dentistry Office
Administrative Assistant
Leadership Learning Center
09.2012 - 08.2019
- Performed administrative office work, including composing emails, filing, bookkeeping, maintaining updated contracts and MOUS, and mailing thank you letters to donors.
- Review and verify the accuracy of documents (i.e., accounting transaction slips, invoices, bank deposits).
- Streamlined petty-cash accounting process, ensuring 100% accuracy while posting all general ledger cash transactions.
- Streamlined petty cash accounting process, achieving 100% accuracy in posting general ledger cash transactions.
- Initiated data filing system to safeguard sensitive information and ensure confidentiality of student records (IEP, report cards, doctor diagnostic records).
- Collaborate with the Archdiocese of Miami and DCF Clearinghouse Portal to schedule and verify Level 2 background screening is cleared.
- Collaborated with the Archdiocese of Miami and DCF Clearinghouse Portal to schedule and verify Level 2 background screenings.
- Take dictation and compose minutes of Board of Director meetings.
- Cultivated professional relationships with donors, enhancing engagement and support for organizational initiatives.
Children's Services Program Coordinator
Miami Lighthouse
Miami, FL
06.2012 - 10.2012
- Coordinated organizational and administrative support for department operations, enhancing overall efficiency.
- Supported departmental operations through effective organizational and administrative tasks.
- Supported departmental operations through effective organizational and administrative tasks
- Collected and analyzed, submitting regular and special reports to partners and funders, including the children’s trust and division of blind services.
- Created meeting agenda and attended quarterly meetings
- Work closely with team members to ensure smooth transfer department information
- Billed monthly caseload units to divisional blind services using a database system.
- Maintain desk references. Enter client demographics into various database systems.
Program director/Administrative Assistant
Boys and Girls Club
Miami
06.2003 - 06.2011
- Coordinate and oversee all units of events, fundraisers, and activities. Conduct facility tours.
- Provided administrative support to unit, director, sponsors, and corporate office to enhance operational efficiency.
- Assisted hundreds of parents, members, and visitors with questions, concerns, and complaints.
- Effectively assisted hundreds of parents, member members and visitors with questions concerns complaints and made immediate decisions when matters came forth.
- Processed financial obligations for members across diverse recreational programs and entered client demographics into multiple database systems
- Collaborate with the director of grants on creating accurate monthly reports such as physical and literacy assessments, attendance, financial, and members' ethnicity ratios
Education
Associate of Arts - Social Work
Miami Dade College
Miami, FL 06.2008 - 06.2009
North Miami Senior High
Miami, FLSkills
- Visual acuity testing
- Patient care
- Healthcare administration
- Bilingual customer service
- Office administration
- Technology savvy
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Management experience
Certifications
- CCDH Discovering Inclusion
- Identifying and Reporting Child Abuse and Neglect
Timeline
Eye Care Specialist / Pre-Exam Technician
LensCrafters
07.2023 - Current
Front Desk Receptionist
Dr. Maureen O'Flanagan, DDS
11.2019 - 06.2023
Administrative Assistant
Leadership Learning Center
09.2012 - 08.2019
Children's Services Program Coordinator
Miami Lighthouse
06.2012 - 10.2012
Associate of Arts - Social Work
Miami Dade College
06.2008 - 06.2009
Program director/Administrative Assistant
Boys and Girls Club
06.2003 - 06.2011
North Miami Senior High