Kenlan McMichael
Milledgeville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Lake Oconee Eye Care
Perry And Susan Lee
2023.05 - Current
- Improved patient satisfaction by providing personalized eye care advice and product recommendations.
- Enhanced customer experience with thorough understanding of various eye conditions and treatment options.
- Assisted patients in selecting the right eyewear, taking into account their prescription needs and personal preferences.
- Conducted comprehensive visual assessments to identify potential vision issues and recommend appropriate solutions.
- Collaborated with optometrists to develop individualized care plans for patients with complex eye conditions.
- Assisted in managing inventory levels, ordering supplies, and maintaining accurate records of stock transactions for optimal efficiency.
- Organized store displays and marketing materials to promote new products and drive sales growth effectively.
Harmony Pet Resort
Stephanie White
2021.04 - 2022.04
- Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
- Contributed to resort''s positive reputation by consistently receiving high ratings in guest satisfaction surveys.
- Assisted in increasing bookings with effective upselling of resort amenities and services.
- Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.
Cuscowilla
Nicki Wood
2018.07 - 2021.04
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Gatewood Schools
Eatonton, GA 05.2019
Bachelor of Science - Political Science
Georgia Southern University
Statesboro, GA05.2023
Insurance Classes
Skills
- Appointment Scheduling
- Visual acuity testing
- Insurance processing
- Eyewear selection
Timeline
Lake Oconee Eye Care
Perry And Susan Lee
2023.05 - Current
Harmony Pet Resort
Stephanie White
2021.04 - 2022.04
Cuscowilla
Nicki Wood
2018.07 - 2021.04
High School Diploma -
Gatewood Schools
Bachelor of Science - Political Science
Georgia Southern University
Insurance Classes
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