Allison Ellis
Erie,CO
Summary
Results-oriented Senior Manager specializing in strategic planning, contract negotiation, and cross-functional collaboration.
Overview
22
22
years of professional experience
Work History
Sr Manager, Strategic Partnerships
Bright Horizons
Broomfield, Colorado
06.2019 - Current
- Aligned project goals and strategies through collaboration with cross-functional teams to drive successful outcomes.
- Monitored project timelines and deliverables, ensuring adherence to schedules.
- Prepared reports detailing project progress and performance metrics to facilitate informed team evaluation.
- Supported management in optimizing workflow processes to enhance efficiency.
- Developed strategies that improved operational efficiency, reduced costs, and increased productivity.
- Managed team by providing guidance, setting goals, delegating tasks, and monitoring performance to ensure project alignment and success.
- Negotiated contracts with external vendors to meet company requirements while minimizing costs.
Sr Customer Success Manager
SendGrid
Denver, Colorado
07.2014 - 12.2018
- Aligned customer success strategies with business objectives through collaboration with sales teams.
- Analyzed customer feedback to identify product improvement opportunities.
- Conducted regular client check-ins to assess needs and deliver tailored solutions.
- Managed escalated customer issues, ensuring timely resolutions and effective communication.
- Monitored customer satisfaction metrics to inform strategies for engagement and retention.
- Provided guidance on maximizing software value through effective utilization.
- Facilitated webinars and workshops to educate customers on product features.
- Cultivated relationships with key decision-makers to secure account renewals.
Senior Account Executive
Reed Group Ltd
Westminster, Colorado
03.2004 - 06.2014
- Developed strategic account plans to align with client goals.
- Identified customer needs and matched offerings, driving profitability and revenue growth.
- Managed client relationships, enhancing satisfaction and retention rates.
- Prepared and presented proposals tailored to client needs.
- Led negotiations to secure favorable contract terms for clients.
- Developed strategies to boost sales volume through existing and new clients.
- Coordinated cross-functional teams to deliver exceptional service.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
Education
Kinesiology
San Diego State University
San Diego, CASkills
- Contract negotiation
- Strategic planning
- Project management
- Performance metrics
- Cross-functional collaboration
- Customer relationship management
- Client retention
- Team leadership
- Effective communication
- Adaptability
Timeline
Sr Manager, Strategic Partnerships
Bright Horizons
06.2019 - Current
Sr Customer Success Manager
SendGrid
07.2014 - 12.2018
Senior Account Executive
Reed Group Ltd
03.2004 - 06.2014
Kinesiology
San Diego State University