Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Ellis

Erie,CO

Summary

Results-oriented Senior Manager specializing in strategic planning, contract negotiation, and cross-functional collaboration.

Overview

22
22
years of professional experience

Work History

Sr Manager, Strategic Partnerships

Bright Horizons
Broomfield, Colorado
06.2019 - Current
  • Aligned project goals and strategies through collaboration with cross-functional teams to drive successful outcomes.
  • Monitored project timelines and deliverables, ensuring adherence to schedules.
  • Prepared reports detailing project progress and performance metrics to facilitate informed team evaluation.
  • Supported management in optimizing workflow processes to enhance efficiency.
  • Developed strategies that improved operational efficiency, reduced costs, and increased productivity.
  • Managed team by providing guidance, setting goals, delegating tasks, and monitoring performance to ensure project alignment and success.
  • Negotiated contracts with external vendors to meet company requirements while minimizing costs.

Sr Customer Success Manager

SendGrid
Denver, Colorado
07.2014 - 12.2018
  • Aligned customer success strategies with business objectives through collaboration with sales teams.
  • Analyzed customer feedback to identify product improvement opportunities.
  • Conducted regular client check-ins to assess needs and deliver tailored solutions.
  • Managed escalated customer issues, ensuring timely resolutions and effective communication.
  • Monitored customer satisfaction metrics to inform strategies for engagement and retention.
  • Provided guidance on maximizing software value through effective utilization.
  • Facilitated webinars and workshops to educate customers on product features.
  • Cultivated relationships with key decision-makers to secure account renewals.

Senior Account Executive

Reed Group Ltd
Westminster, Colorado
03.2004 - 06.2014
  • Developed strategic account plans to align with client goals.
  • Identified customer needs and matched offerings, driving profitability and revenue growth.
  • Managed client relationships, enhancing satisfaction and retention rates.
  • Prepared and presented proposals tailored to client needs.
  • Led negotiations to secure favorable contract terms for clients.
  • Developed strategies to boost sales volume through existing and new clients.
  • Coordinated cross-functional teams to deliver exceptional service.
  • Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.

Education

Kinesiology

San Diego State University
San Diego, CA

Skills

  • Contract negotiation
  • Strategic planning
  • Project management
  • Performance metrics
  • Cross-functional collaboration
  • Customer relationship management
  • Client retention
  • Team leadership
  • Effective communication
  • Adaptability

Timeline

Sr Manager, Strategic Partnerships

Bright Horizons
06.2019 - Current

Sr Customer Success Manager

SendGrid
07.2014 - 12.2018

Senior Account Executive

Reed Group Ltd
03.2004 - 06.2014

Kinesiology

San Diego State University
Allison Ellis