Allison Escalera
San Antonio,Texas
Summary
Dynamic and dedicated professional with extensive experience in customer service, demonstrating a strong commitment to fostering positive client interactions. Highly organized and adaptable, with effective communication skills that enhance workplace efficiency and create a welcoming environment. Eager to leverage skills and enthusiasm in a receptionist role, contributing to seamless operations and exceptional service delivery. Proven ability to thrive in fast-paced settings while maintaining a focus on quality and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Escrow Support
Independence Title
03.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided accurate information regarding services, enhancing customer understanding and engagement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Intake Specialist
Bexar County Adult Probation
01.2024 - Current
- Managing the schedule and calendars for orientation and training of new staff.
- Providing support and assistance with the probation process for new staff.
- Providing orientation packets for new staff.
- Effectively de-escalate phone calls and in-person interactions.
Caregiver
CarePro
01.2022 - 01.2023
- Managed client calendars and scheduled appointments for daily activities.
- Provided companionship and companionship for clients.
- Scheduled appointments for daily activities.
Customer Service Representative
CentroMed
10.2020 - 01.2022
- Provided excellent customer service ensuring a positive and welcoming environment.
- Adapted to new tasks and learned new skills to enhance productivity.
- Scheduled daily appointments and inquiries with clients.
- Multitasking effectively in a fast-paced setting while ensuring accuracy.
Education
Associate of Arts - Early Childhood Education
Palo Alto College
01-2020
High School Diploma - undefined
Southwest High School
01-2018
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to manage multiple tasks effectively
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Active listening
- Data entry
- Call center experience
Timeline
Escrow Support
Independence Title
03.2025 - Current
Intake Specialist
Bexar County Adult Probation
01.2024 - Current
Caregiver
CarePro
01.2022 - 01.2023
Customer Service Representative
CentroMed
10.2020 - 01.2022
High School Diploma - undefined
Southwest High School
Associate of Arts - Early Childhood Education
Palo Alto College