Allison Fahland
Orange Park
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
27
27
years of professional experience
Work History
Family Caregiver
Mildred Fahland, Mother
Orange Park, FL
12.2023 - 02.2026
- Assisted with daily personal care routines, ensuring comfort and dignity.
- Managed medication schedules, promoting adherence to health plans.
- Coordinated meal preparation tailored to dietary restrictions and preferences.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented changes in health status, communicating effectively with healthcare providers.
Debit Card Disputes Advisor
RadiFi Credit Union
Jacksonville, FL
04.2019 - 04.2025
- Resolved debit card disputes by analyzing transaction details and customer accounts.
- Facilitated training sessions for new staff, ensuring adherence to best practices and company policies.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collaborated with fraud prevention teams to identify patterns in fraudulent activities.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Developed training materials for new advisors, enhancing onboarding processes and knowledge retention.
- Streamlined dispute resolution workflows, improving response times and overall efficiency.
EService Specialist
RadiFi Credit Union
Jacksonville, FL
06.2016 - 04.2019
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff, fostering a collaborative team environment.
- Streamlined account management processes, enhancing overall operational efficiency.
- Developed educational materials for member services, improving client understanding of products.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
Member Service Representative
RadiFi Credit Union
Jacksonville, FL
08.2015 - 06.2016
- Managed member inquiries, providing accurate information and resolving issues efficiently.
- Assisted in onboarding new members, ensuring a smooth transition into services.
- Collaborated with team to enhance customer service processes, improving member satisfaction.
- Trained junior representatives on systems and best practices for member engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
ITO Help Desk Associate
Vystar
Jacksonville, FL
06.2008 - 12.2014
- Resolved technical issues for end-users via phone, email, and chat support.
- Provided training and guidance to junior staff on troubleshooting protocols.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Documented customer interactions and solutions in ticketing system for future reference.
- Analyzed recurring problems to identify trends and inform preventive measures.
Member Service Help Desk Associate
Vystar
Jacksonville, FL
06.1999 - 06.2008
- Led member service team to enhance customer satisfaction through effective problem resolution.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined service workflows and reduced response times.
- Mentored junior team members, fostering a collaborative environment and promoting professional growth.
- Increased overall member satisfaction by consistently exceeding expectations when resolving issues or answering questions.
Education
High School Diploma -
St. Anne's Academy
Dunville, Newfoundland CanadaSkills
- Respectful and compassionate
- Compassionate care
- Complex Problem-solving
- Dementia care
- Incontinence care
- Personal hygiene assistance
- Alzheimer's care
- Time management
- Multitasking and organization
- Dependable and responsible
- Customer service
Timeline
Family Caregiver
Mildred Fahland, Mother
12.2023 - 02.2026
Debit Card Disputes Advisor
RadiFi Credit Union
04.2019 - 04.2025
EService Specialist
RadiFi Credit Union
06.2016 - 04.2019
Member Service Representative
RadiFi Credit Union
08.2015 - 06.2016
ITO Help Desk Associate
Vystar
06.2008 - 12.2014
Member Service Help Desk Associate
Vystar
06.1999 - 06.2008
High School Diploma -
St. Anne's Academy