Allison Feliciano
Mount Laurel,NJ
Summary
Experienced Dental Receptionist/ Billing with 10+ years in the industry, specializing in excellent customer service. Accustomed to working with a wide range of clients and managing all front desk operations. Skilled in Dentrix software, appointment scheduling, insurance verification, and record-keeping.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist / Dental Coding/ Billing
Janine Stanton DMD, PC
Voorhees, New Jersey
07.2014 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Dental Assistant - Dental Assisting
Harris School of Business - Voorhees
Voorhees, NJ05-2014
Skills
- Customer Service
- Guest Relations
- Administrative Support
- Front Office Management
- Appointment Confirmation
- File Organization
- Appointment Scheduling
- Staff Management
- Skilled in Dentrix
- Multi-Line Telephone Systems
- Telephone Etiquette
- Bookkeeping
- Verify Insurance
- Treatment Coordinator
References
References available upon request.
Timeline
Front Desk Receptionist / Dental Coding/ Billing
Janine Stanton DMD, PC
07.2014 - Current
Dental Assistant - Dental Assisting
Harris School of Business - Voorhees