Victoria Marcu
Riverview,FL
Summary
Front Desk Assistant with expertise in health and dental insurance verification, appointment scheduling, and billing processes. Demonstrated ability to manage front desk operations, ensuring high customer satisfaction and effective problem resolution. Strong work ethic complemented by fluency in English, Romanian, and Russian. Reliable team player with a commitment to punctuality and professionalism.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist, Treatment/Billing Assistant
St Pete Modern Dentistry
St.Petersburg, FL
05.2019 - 09.2023
- Answered telephones and greeted visitors to assist with inquiries and direction.
- Processed payments and provided customers with accurate receipts and change.
- Contacted customers and payers to follow up on current and overdue payments.
- Investigated billing discrepancies to ensure accuracy in invoices.
- Submitted claims to insurance companies, addressing denials and explanations of benefits.
Front Office Medical Assistant
Tidewater Foot and Ankle
Palm Harbor, FL
09.2022 - 12.2023
- Created a welcoming environment for patients and visitors to enhance comfort.
- Streamlined payment processing by issuing receipts and providing accurate billing.
- Coordinated with staff to fulfill customer requests from incoming calls efficiently.
- Managed multi-line phone system, routing calls to appropriate extensions.
- Verified insurance coverage and informed patients of copay amounts for transparency.
- Balanced cash register daily and prepared shift close reports to ensure accuracy.
English Tutor
Freelance
Chisinau, Republic Of Moldova
09.2015 - 06.2017
- Developed and implemented individualized lesson plans tailored to diverse student learning styles.
- Engaged students through entertaining lessons that fostered interest and encouraged participation.
- Instructed small groups on key subject concepts to enhance comprehension and retention.
- Addressed varying student learning needs by employing diverse teaching methodologies.
Education
Certified Professional Coder (CPC) - Medical Coding
AAPC
Online06.2022
Bachelor of Languages - Foreign Languages And Literatures
"Ion Creanga" State University of Moldova
Chisinau, Republic Of Moldova07.2016
Skills
- Claims Processing
- Customer Service-Oriented
- Value Estimation
- Multi-Line Phone Systems
- Reliable and Punctual
- Error Revision
- Billing and Invoicing
- Billing Data Verification
- Positive Attitude and Energetic
- Scheduling and Calendar Management
- Invoice Documentation Management
- Customer Service
- Attention to Detail
Languages
English
Native/ Bilingual
Romanian
Native/ Bilingual
Russian
Full Professional
Timeline
Front Office Medical Assistant
Tidewater Foot and Ankle
09.2022 - 12.2023
Front Desk Receptionist, Treatment/Billing Assistant
St Pete Modern Dentistry
05.2019 - 09.2023
English Tutor
Freelance
09.2015 - 06.2017
Certified Professional Coder (CPC) - Medical Coding
AAPC
Bachelor of Languages - Foreign Languages And Literatures
"Ion Creanga" State University of Moldova
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