Kelly Nguyen
Houston,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining billing processes at Harmony Dental. Expert in claims processing and customer service, demonstrating strong multitasking abilities and integrity. Achieved significant improvements in client communication and dispute resolution, leveraging skills in payment tracking and empathy. Detail-oriented administrative team member well-versed in data entry, customer relations and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Billing Assistant and Front Desk Receptionist
Harmony Dental
04.2022 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Waitress and Cashier
Sakura Asian Cuisine
11.2020 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX06.2020
Skills
- Payment & Billing Data
- Accounts receivable experience
- Insurance Verification
- Claim submission
- Claims Processing
- Customer Service
- Listening Skills
- Cash Handling
- Time Management
- Verbal and written communication
- Strong multitasking
- Order Management
- Patience and Empathy
- Work Ethic and Integrity
Languages
Vietnamese
Professional Working
Timeline
Billing Assistant and Front Desk Receptionist
Harmony Dental
04.2022 - Current
Waitress and Cashier
Sakura Asian Cuisine
11.2020 - 03.2021
High School Diploma -
Clear Brook High School
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