Allison Fischer

Experienced in managing multiple processes and projects that utilize member and customer data to enhance overall experiences and reduce contact center calls. Developed and managed a digital health score using Quantum Metrics, enabling performance visibility of digital assets. Oversaw the integration of data from various enterprise databases into Quantum Metrics, leading to the identification of new insights into digital pain points and significant cost reductions in contact center operations. Proficient in creating enterprise-level reporting to provide clear insights for executive leadership while managing ongoing reporting initiatives.