Wade Honey
Sykesville,MD
Summary
Dedicated and results-oriented Customer Success Manager with a proven track record of driving client satisfaction and revenue growth through strategic relationship management and data-driven insights. . Possessing a keen eye for detail and a passion for leveraging technology to streamline workflows, I am now seeking to pivot into a Sales Operations Analyst role where I can utilize my analytical skills and customer-centric mindset to drive sales performance and organizational success.
Overview
7
7
years of professional experience
Work History
Federal Enterprise Customer Success Manager
Tenable
09.2021 - Current
- Facilitated successful upsells and expansions by demonstrating the value of additional products or services to existing customers.
- Met or surpassed renewal rates and upgrade goals.
- Established strong partnerships with clients by consistently delivering high-quality service and support.
- Leveraged deep product knowledge to provide expert guidance on best practices and optimal usage patterns for clients.
- Enhanced customer satisfaction by proactively identifying and addressing potential issues within enterprise accounts.
- Negotiated contract renewals skillfully, securing long-term commitments from key clients while maintaining profitability standards.
Customer Success Manager, Commercial
Tenable
08.2019 - 09.2021
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Collaborated with sales and product teams to address customer success objectives.
- Built out salesforce reports and dashboards to perform data analysis
Commercial Territory Manager
Tenable
12.2018 - 08.2019
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Strengthened client relationships through regular communication and exceptional customer service.
- Utilized advanced analytics tools to track performance metrics, identifying areas for improvement in overall territory management.
Small-Medium Business Territory Manager
Tenable
03.2018 - 12.2018
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
Business Development Specialist
Cision
04.2017 - 02.2018
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Science - Business Administration
University of Maryland University College
Adelphi, MD 07.2015
Skills
- Goal Setting and Achievement
- Customer Advocacy
- CRM software expertise
- Data-driven decision-making
- Performance metrics analysis
- Proficient in Salesforce, Tableau, Jira
- Report Analysis
- Revenue Forecasting
- Data Analysis
- Reporting and dashboard creation
Timeline
Federal Enterprise Customer Success Manager
Tenable
09.2021 - Current
Customer Success Manager, Commercial
Tenable
08.2019 - 09.2021
Commercial Territory Manager
Tenable
12.2018 - 08.2019
Small-Medium Business Territory Manager
Tenable
03.2018 - 12.2018
Business Development Specialist
Cision
04.2017 - 02.2018
Bachelor of Science - Business Administration
University of Maryland University College
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