Darius Johnson
Holland,OH
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
6
6
Certificates
Work History
Enterprise Customer Success Manager
Edlio, LLC.
07.2023 - Current
- Led product onboarding of over 300 Los Angeles Unified school administration teams.
- Leveraged deep product knowledge to provide expert guidance on best practices and optimal usage patterns for clients.
- Established strong partnerships with Los Angeles Unified clients by consistently delivering high-quality service and support.
- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
Client Success Specialist
Edlio, LLC.
06.2021 - 06.2023
- Managed client portfolio of above 400 while maintaining average 95% retention rate.
- Demonstrated expertise in product knowledge, assisting clients in optimizing value derived from their investments.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Optimized Salesforce workflow processes by implementing automation tools that increased organization and efficiency within team.
- Consistently exceeded performance targets by maintaining proactive approach towards client account management.
Shift Supervisor
Starbucks
06.2020 - 05.2021
- Generated loyal guest relationships by providing strong hospitality leadership and delivering consistent food/beverage quality.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within. Produced and managed daily sales average of $7000 USD
- Lead courageously to create positive, welcoming atmosphere of service/development for Guests & Partners.
Seasonal Shift Lead
Scoops Ice Cream & Coffee
12.2019 - 04.2020
- Oversaw daily sales growth average from $5000 to $6000 USD through productivity improvements.
- Performed weekly training and provided positive examples of guest service to new hires.
- Advised proprietors on potential optimization opportunities in scheduling, products, or workflow procedures.
- Regularly individualized guest experiences through improvisation or recommendation.
Seasonal Store Manager
Starbucks
04.2019 - 11.2019
- Identified productivity gaps in infrastructure or workflow and implemented growth strategies.
- Managed relationships & invoices for all store related product supply chains.
- Created and managed social media outreach & rewards program for Licensed location.
- Nurtured community of positive energy and welcoming, creating Google rating shift from 3.7 to 4.2 over 5 months as expression of growth-oriented change.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Education
Associate of Arts - Digital Arts
01.2013
High School Diploma -
02.2011
Skills
- Data-driven decision-making
- Customer Advocacy
- Goal Setting and Achievement
- Salesforce proficiency
- Client Needs Assessment
- Training and mentoring
Accomplishments
Starbucks Partner of the Quarter (Q2 2018)
Certification
- Edlio Leadership Academy Graduate
- Google Analytics 4
- System Administration and IT Infrastructure Services
- Google IT Support Specialization
- Git & GitHub
- Git BASH & CLI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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